Career Development Manager

Big Ideas. Better Training. Stronger Teams.

Passionate about multifamily and developing talent? Avenue5 is searching for a career development manager to bring fresh ideas, creativity, and energy to our training programs! Help shape how our associates learn, grow, and succeed while making a lasting impact across our growing portfolio.

Summary of Responsibilities:

The career development manager is responsible for creating and delivering engaging and innovative learning content that assists our associates in becoming experts in everything they do. This position will lead and participate in developing Avenue5's operations training curriculum and programs. This includes designing, conducting, facilitating, and evaluating the sales, customer service, marketing, and other operations training programs for Avenue5's

associates. The goal is to go outside the traditional learning design box and take risks to engage the audience further.

Primary Responsibilities and Objectives:

• Design and develop measurable learning experiences for all Avenue5's different

geographies, environments, and audiences

• Collaborate with associates to identify and assess training and performance needs
• Drive the development and delivery of increased e-learning capability as a learning solution
• Create exercises, instructional activities, and training assessments that reinforce learning based on specific topics and roles
• Stay up-to-date and educated on new trends and regulations within training and property management
• Conducts and facilitates training programs by making appropriate travel arrangements, preparing and packaging participant and facilitator materials, coordinating the registration and set-up process, and updating and revising training programs as necessary
• Provide input into the development of training programs by researching operating processes and policies or content-related information, authoring participant and facilitator training materials, designing instructions, practice, and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents
• Act as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations
• Manage supplemental programs by communicating with managers to ascertain specific needs, tracking turnover and new hires, and creating and publishing a training calendar
• Assist the integration teams with new management contracts and newly acquired properties by conducting training for new associates on the company's property management policies and procedures, and critical leasing, maintenance, and property management activities
• Collaborate with third-party vendors, contractors, and other business partners to enhance or augment internal training programs and provide customer service by working with senior management to develop and produce training and communication materials
• Perform other duties as assigned

Education and Experience:

• Bachelor's degree in business, education, or related field or relevant work experience is required
• Two to five years of experience in property management is preferred
• Two to five years of experience in a training role is required
• Advanced level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Basic level knowledge of Learning Management Systems is required

Skills and Requirements:

• Understanding of adult learning styles, including e-learning, and how they are different
• Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas
• Detail-oriented with a strong desire to learn
• Excellent written and verbal communication skills
• Ability to work independently and prioritize in a fast-paced environment
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Scheduling:

• Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays
• Ability to travel (up to 50%)

Environment:

• Exposure to environment typically found in an office building
• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions)
• Exposure to noise, vibrations, and atmospheric conditions, as well as working in confined or restricted spaces

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds
• Must be able to observe and detect signs of emergency through visual and/or auditory cues
• Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time
• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.