GBS Carrier Operations CoordinatorStatus: Full TimeReports to: SE DirectorExempt Status: Non-ExemptDepartment: Small EmployerHybrid RoleUpdated: May 7th, 2026OverviewGBS Benefits, Inc. is the leader in experience, innovation, and services when it comes to customizing the employee benefits offerings for our clients. Based in Salt Lake City, Utah, GBS Benefits has created a culture of respect, hard work and fun. When you love your job and the people around you, remarkable things can happen. We hold great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with over 1,000 companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS. This job description is not all inclusive but is intended to give you an overview of this role.DescriptionThe GBS Carrier Operations Specialist is responsible for the internal execution and coordination of all carrier-related processes including licensing & commissions, materials library, and employee training and access. This individual supports the ongoing success of GBS carrier partnerships by ensuring accurate, timely, and accessible information across the organization.This individual must thrive in a fast-paced environment, be highly organized and detail-oriented, and demonstrate strong customer service and collaboration skills. This role partners closely with internal teams and supports senior leadership in maintaining strong carrier relationships.Essential Duties and ResponsibilitiesMaintain broker and agency appointments with all carriersManage broker and agency licensing across all states as needed, including coordinating ExamFX access and supporting employee licensingRegularly audit GBS employee access to carrier portals and manage access updatesMaintain a comprehensive and organized library of all carrier information for internal useCommunicate carrier rules, guidelines, and updates to appropriate internal departments (quoting, enrollment, eligibility, COBRA, implementations, etc.)Support Sales and Operations teams with accurate carrier information and documentationConduct research on new carriers and gather required information for onboarding and partnership setupResearch state-specific insurance rules and regulations to support expansion effortsPrepare materials and internal summaries to support carrier discussions led by senior team membersScope & Role ClarificationThis role does not independently own strategic carrier relationshipsExternal carrier communications may be supported but are guided by senior leadershipHigh-level negotiations and escalations are handled by the Carrier Relationship Manager/LeadRequired QualificationsMust have a Utah Life, Accident & Health license (or ability to obtain within a defined timeframe)Bachelor's degree in business or related field preferred2-5 years' experience in employee benefits or related field preferredPreferred QualificationsTechnically savvy and proficient in Windows 11 and Microsoft Office applications (Excel, Word, PowerPoint)Performance ExpectationsAbility to consistently attend work, meetings and required training or staff eventsMust work with respect and collaborate effectively across teamsMust meet or exceed team and overall company expectationsWorking Conditions / Essential FunctionsThis position enjoys the benefits and climate control of a quiet office environment. Employees are provided with ergonomically sound workspaces. Work is accomplished at a computer terminal either sitting or standing. Employees must access, input and retrieve information from the computer system. Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, and attending meetings.This job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.#J-18808-Ljbffr