Carrier Relations Specialist
About Conterra
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.
We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.
Fiber driven. People powered.
Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart.
As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.
And that's where you come in.
This position can be in any of the following locations: Charlotte, NC or Longview, TX
The position is a unique opportunity to
- Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S.
- Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence.
What you will be doing
- Develop and maintain strong relationships with third party providers fostering trust and collaboration.
- Maintain contracts, update rate cards, building lists and network maps, escalation lists, and other vendor information as needed.
- Assist with negotiating rates, terms, conditions, and SLAs with third-party providers to ensure compliance with policy and objectives.
- Review and respond to internal quote requests and provide competitive pricing for off-net services.
- Review incoming orders and prepare order for submission by confirming services to be ordered along with the term and expected third-party cost.
- Provide coordination of fulfillment of last-mile provider orders, responsible for meeting timeline for a facilities-based, telecommunications service provider.
- Research and evaluate new off-net opportunities and providers, expanding network coverage and capabilities.
- Track and report on the performance and quality of last-mile services.
- Maintain off-net inventory, and contribute to optimization activities.
- Ad-hoc projects and requests as needed.
What you will need
- Bachelor's degree in Business, Finance, Engineering or related experience.
- Minimum of three (3) to five (5) years' experience in telecom cost analysis, carrier relations, pricing or procurement.
- Strong knowledge of telecom products and services to include Ethernet, IP, Wavelengths and Dark Fiber.
- Excellent negotiation and communication skills, both written and verbal.
- Communicate effectively and influence internal resources and external stakeholders at all experience levels.
- Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible.
- Ability to think through project dependencies and complexities to find creative ways to solve potential problems.
What we offer
- Core values that embody teamwork, integrity, and excellence
- A super talented team who values hard work, success, and fun :)
- Work/ Life Balance
- Premium health benefits (medical, dental, vision, flex spending, etc.)
- Flexible and generous PTO schedule + paid Holiday schedule
- 401K program