As a Carrier Representative, you will be developing, maintaining, and growing relationships between carriers and Candor Expedite. Responsible for quoting, coordinating, and controlling the movement of customer supplied products with a focus on achieving high quality standards and customer satisfaction. Manage the productivity and efficiency of Candor Expedite carriers. Strong focus on carrier networking, negotiating, sourcing and carrier relationship building in hotshot ground, white glove services and truckload and multimodal services.
General Responsibilities
• Negotiate contract and spot market lanes with carriers.
• Prospect, present and sell company products and services to new and existing carriers.
• Collaborate with carriers to help maximize revenue with fuel advances, invoicing, round trips.
• Oversee the coverage of our customer’s freight - ensure loads are covered timely.
• Define work based on evaluation of short- and long-term goals of the team.
• Hold carriers accountable for POD’s, Capacity, Driver information, truck, and trailer, tracking acceptance and service commitments.
• Build effective long-term relationships with carriers and team-mates through Strategic sourcing partnerships, develop lane, capacity and mode specific solutions.
• Responsible for Volume, Revenue and Margin for accounts and team participation based on market trends and seasons.
• Develop “preferred carriers” based on carrier analytics (tracking methodology, pain points, etc) and other internal resources.
• Develop capacity solutions to support customers’ needs effectively.
• Develop market rates based on capacity and service solutions.
Dispatch drivers based on accounts’ needs and requirements.
Driver instructions such as:
o Explain Requirements by account or by load.
o Ensure drivers use tracking tools provided by Candor Expedite for all loads.
o Educate them on meeting our customers’ requirements.
May have to assist when needed with data entry, covering for account representative or Operations Specialist duties.
Job Qualifications
• Bachelor's degree or equivalent work experience.
• 3-5 years of experience in project management, business development or related area
• Experience managing multiple clients, projects and/or teams to achieve a high service level.
• A basic understanding of freight, shipping & transportation, supply chain, and client service related to the industry.
Skills
• Problem solving
• Clear communication clearly to internal and external clients.
• Delegation and assignment of work to cross functional teams.
• Interest in growing the company through excellent client service and seeking new business opportunities with clients.
• Excellent written and verbal communication
• Service orientation
• Persuasion
• Time management
• Self-motivated