Case Aide

JOB TITLE: Case Aide

REPORTS TO: Program Supervisor

DEPARTMENT: SNU

JOB TYPE: Full Time

OBJECTIVES: Reporting to the Program Supervisor - Family Connections, the Case Aide provides administrative and client-service support to Case Planners in coordinating services for children, individuals, and families involved in social service programs. This role assists with conducting assessments, developing service plans, coordinating referrals, maintaining case documentation, and monitoring client progress toward established goals. The Case Aide works collaboratively with Case Planners, clients, service providers, and community partners to ensure families receive comprehensive support and access to needed resources. Through effective advocacy, engagement, and service coordination, Case Aide helps promote family stability, self-sufficiency, and positive outcomes while supporting the delivery of high-quality, client-centered services.

DUTIES AND RESPONSIBILITIES:

1. Assist Case Planners in providing services to assigned families, including conducting home visits and supporting ongoing case management actives.
2. Identify and connect families to community resources and support services, helping them access needed assistance.
3. Conduct school visits for children enrolled in the program and assist families in obtaining essential services, including medical care, food assistance, public benefits, and housing-related resources.
4. Provide coverage for assigned families during Case Planner absences by conducting home visits to assess family safety, well-being, and risk factors.
5. Participate in Family Team Conferences (FTCs), ACS meetings, and other case-related planning and review meetings as assigned.
6. Maintain accurate and timely documentation of services provided and client interactions in the New York State CONNECTIONS system in accordance with required standards and deadlines.
7. Record family contacts and service activities in the ACS Preventive Organization Management Information System (PROMIS) within established timeframes.
8. Utilize ACS Workforce Institute training and other professional development opportunities to enhance knowledge, skills, and effectiveness in the Case Aide role.
9. Collaborate with Case Planners, service providers, and community partners to support positive outcomes for children and families.

SPECIFIC SKILLS:

• Ability to effectively engage and build rapport with children and families, including those with current or prior ACS involvement and those who may be resistant to services.
• Knowledge of community resources and the ability to research, identify, and connect families to appropriate services and supports.
• Ability to provide services within home and community-based settings.
• Capacity to assess child safety concerns and identify potential risk factors.
• Strong written and verbal communication skills.
• Ability to maintain accurate documentation and complete required reports within established deadlines.
• Demonstrated cultural competence and cultural humility when working with diverse populations.
• Strong interpersonal skills with the ability to collaborate effectively with families, colleagues, supervisors, and community partners.

CORE COMPETENCIES:

• Excellent work ethic
• Commitment to working in a mission-driven organization.
• Demonstrated personal ethics and values.
• Cross-team collaboration and cooperation
• Team player who works well with a diverse group of people.

QUALIFICATIONS:

• High School Diploma, Associate’s Degree, or Bachelor’s Degree required.
• Prior experience working with children and families preferred.
• Ability to travel to client homes throughout Harlem, Washington Heights, and Inwood.
• Proficient in CONNECTIONS and PROMIS databases.
• Culturally competent and bilingual (English/Spanish) preferred to effectively serve program participants and families.

COMPENSATION AND BENEFITS:

Salary commensurate with experience. Northside offers a competitive salary and benefits package.

Salary: $39,000 - $42,000.

ABOUT NORTHSIDE

Northside Center for Child Development serves more than 5,500 children and families across New York City each year through high-quality, outcome-driven behavioral health, early childhood education, and enrichment services. With over $34 million in annual funding, Northside provides the comprehensive support children and families need to overcome adversity, build resilience, and pursue their dreams.

Founded in 1946 in Harlem, Northside has been a cornerstone of the community for eight decades, leading the way in integrating education and mental health to support children’s development. Several of Northside’s innovative programs were the first of their kind in Harlem, setting standards of care that continue to influence social service agencies throughout the United States today.

Northside’s founders, Drs. Kenneth B. and Mamie Phipps Clark, were renowned, pioneering psychologists whose groundbreaking research was instrumental in the 1954 Brown v. Board of Education landmark Supreme Court decision that declared school segregation unconstitutional. Their belief in the worth, dignity, and potential of every child continues to guide Northside’s mission and inspire its work today. Northside is driven by its vision and principle, “Each Child…First Chance.”

For more information on Northside Center for Child Development, please visit www.northsidecenter.org.