Case Coordinator, Integrity Systems

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role 

The USTA’s Safe Play program promotes a positive, safe environment where tennis players of all ages thrive. The USTA combines comprehensive training, background screening, and clear policies to implement standards for athlete safety. The Case Coordinator, Integrity Systems maintains administrative oversight of the Clue case management platform which includes managing the athlete safety matter records related to the Safe Play program as well as supporting USTA Sectional Associations use of the system for grievance management and administration. The Case Coordinator, Integrity Systems will enter data and maintain data integrity within the Clue system to ensure comprehensive maintenance of all matters and grievances being input into the system.

Clue Case Management Platform Administration for Grievance Matters

• Administer Clue system user licenses based on Sectional Association needs and requests. 
• Host training webinars for new Sectional Association staff accessing the system, serving as the internal “subject matter expert” and primary administrative resource for the Clue platform.
• Formulate and generate monthly, quarterly, and ad-hoc case management reports from the Clue database for Sectional Association leadership.

Safe Play Matter Case Administration

• Open and close case files for athlete safety reports and matters within the Clue case management platform. 

• Issue standard notices, status updates, and routine communications to matter participants.
• Manage the receipt, analysis, processing, indexing, and electronic archiving of all case documentation and correspondence.
• Formulate and generate monthly, quarterly, and ad-hoc case management reports from the Clue database for department leadership
• Perform other administrative duties as assigned 
• Special Projects as assigned

Who You Are

• 1-3 years of experience managing a case management platform, preferably for a law firm or analogous not-for-profit.  

• Ability to exercise discretion in working with highly confidential and sensitive information and correspondence. 
• Must be objective, compassionate, and a good listener.
• Strong research and analytical skills.
• Must be extremely detail-oriented and possess strong communication, organizational and multi-tasking skills.
• Self-starter with strong sense of ownership and involvement, and ability to prioritize is critical.
• Excellent writing skills and ability to draft correspondence, grammar, spelling and punctuation.
• Customer service oriented. 
• Ability to interact with all levels of management.
• Professional demeanor and strong interpersonal and communications skills.
• Excellent command of MS Office (Word, Excel, and PowerPoint) and Google Business Suite (Gmail, Google Hangouts, and Google Sheets). 
• Position is considered non-exempt.

This position is designated as "hybrid/flex" in New York, NY or Purchase, NY. During the onboarding process (approximately 4-6 months), this position will be located in Purchase, New York.