Case Coordinator

Title: Case Coordinator

Office Status: In-Office

Pay Rate: $100k-110k

Contract Length: Contract To Hire

ABOUT THE ROLE

A financial services organization is seeking a highly organized professional to manage a portfolio of arbitration matters and coordinate case activity from initiation through closure. While a legal background is preferred, this is an administrative case-management position rather than a practicing attorney role. The ideal candidate will be comfortable interpreting procedures, managing deadlines, communicating with multiple parties, and exercising sound judgment in a confidential, fast-paced environment.

RESPONSIBILITIES

• Manage an assigned docket and ensure case activities are completed accurately and within established deadlines.
• Review cases for completeness and identify, resolve, and escalate issues as they arise.
• Coordinate communications between parties and arbitrators regarding pre-hearing motions and requests.
• Monitor case reports, deadlines, and procedural requirements throughout the arbitration process.
• Review and summarize administrative motions and prepare recommendations for leadership consideration.
• Provide procedural guidance to arbitration panels and assist with interpretation of applicable arbitration rules and procedures.
• Respond to pre- and post-award inquiries and address customer concerns professionally and promptly.
• Attend hearings as needed to observe proceedings and support appropriate case administration.
• Draft and serve arbitration awards, ensuring all submitted issues are properly addressed.
• Complete case closures and verify financial accuracy of closed matters.
• Evaluate arbitrator performance and monitor post-award litigation activity.
• Initiate disciplinary referrals when appropriate.