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Case Management Lead

Sevita

Tampa, FL

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JOB DETAILS
SALARY
SKILLS
American Nurses Credentialing Center (ANCC), Best Practices, Case Management, Certified Case Manager (CCM), Communication Skills, Community Development, Customer Satisfaction, Documentation, Genetics, Healthcare, Insurance, Leadership, Maintain Compliance, Military, On Call, Operational Support, Organizational Skills, People Management, Performance Analysis, Performance Reviews, Problem Solving Skills, QoS (Quality of Service), Quality Assurance, Quality Management, Registered Nurse (RN), Social Work, Staff Training, Team Lead/Manager, Treatment Plan, Willing to Travel, Worker's Compensation, Workplace Issues
LOCATION
Tampa, FL
POSTED
30+ days ago
NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.


Case Management Lead


Fulltime Day shift (8am - 5pm) Mon - Fri and on call


Starting salary $70,000 or more depending on experience


OUR MISSION AND PERFORMANCE EXPECTATIONS


Neurorestorative is a mission-based organization dedicated to providing high quality services to those we serve. Therefore, to deliver on our mission, The Network expects every employee to perform his or her job first and foremost in accordance with the Company’s mission.


SUMMARY


Provides case management reviews, oversight of services provided, and case supervision. Serves as a member of a team that provides services to individuals. Supports the development of and oversees the implementation of service plans for individuals served.


ESSENTIAL JOB FUNCTIONS


To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:


+ Reviews regularly client records to monitor home visits, maintain quality of documentation, and ensure compliance.

+ Monitors adherence to treatment plans. Reviews placement disruptions, internal movement of clients, and on-call activity. Participates in the review and matching of new clients.

+ May be expected to carry a caseload.

+ Assists employees in a management capacity by accompanying them to meetings of high sensitivity/import as needed.

+ Investigates internal incidents as required. Responsible for direct support in employee issues (in conjunction with all applicable parties).

+ Trains of all new staff that falls under supervision.

+ Assures quality of service through regular file reviews.

+ Participates in community resource development.

+ Participates in all required meetings and engagements.

+ Contributes in quality assurance planning and implementation.

+ Monitors that all staff are trained and properly certified as required.

+ Adheres to the company’s confidentiality policies and procedures.

+ Special projects as required.

+ Performs other related duties and activities as required.


SUPERVISORY RESPONSIBILITIES


Must oversee a team of Case Managers across the state; and provide related oversight and leadership to ensure consistent and best practices. Must skills to navigate customer satisfaction issues and work with local Case Managers and Program Directors to find a resolution in the best interest of the business/company. May supervise assigned staff including performance evaluations, scheduling, orientation, and training. May make recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.


Minimum Knowledge and Skills required by the Job


_The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:_


_Education and Experience:_


+ Bachelor's degree in social work or human services field required.

+ Three years of related experience with Workers Compensation/Veterans Affairs, and Commercial Insurance cases & payors.

+ Supervisory experience required.

+ An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.


_Certificates, Licenses, and Registrations:_


+ Must have Certified Case Management (CCM), ANCC Nursing Case Management (CMGT-BC™), and/or ACMA Accredited Case Manager (ACM-RN) certification.


_Other Skills and Abilities:_


+ Must be a highly organized and effective professional with strong leadership, communication, and coordination skills to support program operations and case success within a fast paced environment. This individual will work closely with Program and Area Directors, lead team collaboration efforts, and help maintain positive stakeholder relationships.


_Other Requirements:_


+ Travel as needed


_Physical Requirements:_


+ Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.


_Care Provider Background Screening Clearinghouse Education and Awareness website_


https://info.flclearinghouse.com


AMERICANS WITH DISABILITIES ACT STATEMENT


External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process.


Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.


We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.


_As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._

About the Company

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Sevita

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