Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; provides unique comprehensive clinical group counseling; understands the uniqueness of the client's history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.
Key Responsibilities:
- Establishes unique comprehensive long-term program goals (6-9 months) for eligible families based on strengths, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to families in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
- Refers to on-site therapeutic services if applicable; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
- Meets regularly with families to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
- Facilitates individual and group discussion to ensure clients' attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.
- Prepares and maintains case records and logs on all assigned families; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
- Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
- Prepares case presentations for the program manager and/or director; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
- Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the program manager.
- Provides trauma-informed comprehensive clinical group counseling in order to address the root causes of mental health issues; manages mental health crises; provides supportive services and referrals, when necessary, to help clients cope with and stabilize their mental health and/or substance abuse issues; monitors and evaluates clients' progress.
- Interviews families to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment and other assessments, obtains pertinent information to identify eligibility; refers applicants to other agencies if not appropriate for program.
- Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients' psychosocial well-being.
- Assists families in locating/securing affordable housing options; works closely with client to transition into housing.
- Refers families to appropriate educational and supportive services at shelter or other agencies based on needs and in accordance with their program plan.
Physical Requirements and Working Conditions:
- Ability to meet attendance requirements.
- Ability to read, write, and communicate the English language effectively.
- Ability to communicate clearly and effectively both orally and in writing
- Ability to think clearly and quickly in order to maintain control of client caseload.
- Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
- Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
- Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
- Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.
Employee Benefits:
Education and Experience:
Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,
and
Two years progressively responsible experience providing direct case management social services including accessing clients' needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Certifications:
Valid State Drivers License
CPR and First Aid Certification (or ability to obtain within established timeframe)
LPC, LCDC, or equivalent license (or be license eligible)
Equal Opportunity Employer: Veterans | Disabled