Case Manager - BRAG Restore

The Case Manager (Credible Messenger) provides intensive, trauma-informed case management and supportive services to young adults (ages 16-25) at elevated risk of engaging in serious violence. Grounded in the Cure Violence Global model, the Sanctuary Model, and Trauma-Informed Care, the Case Manager serves as the participant's primary point of support by building trusting relationships, coordinating services, providing crisis intervention, and promoting long-term stability. Working collaboratively with the Program Director and Educational/Vocational Specialist, the Case Manager develops individualized Sustainable Growth Plans, monitors participant progress, connects participants to community resources, and supports positive youth development through strength-based and restorative practices

TITLE: Case Manager (CREDIBLE MESSENGER) - B.R.A.G. Restore

REPORTS TO: PROGRAM DIRECTOR, B.R.A.G. WEST/RESTORE

LOCATION: 1995 Jerome Ave., Bronx, NY & 1 East Fordham Rd. Bronx NY

HOURS: 35 Hours/Week, Non-Exempt

SALARY: $48,000 - $53,000

MAJOR DUTIES:

Participant Engagement & Case Management

• Maintain a caseload of approximately 7-8 participants.
• Complete trauma-informed intake assessments using the At-Risk Criteria (ARC) screening tool.
• Develop and update individualized Sustainable Growth Plans based on participant strengths, needs, and goals.
• Conduct weekly case management sessions and maintain consistent participant engagement through office, home, hospital, and community visits.
• Build trusting relationships through mentorship, advocacy, and participant-centered support.
• Engage families and natural supports when appropriate.
• Monitor participant progress and adjust service plans as needed.

Crisis Intervention & Violence Prevention

• Assess participant safety and develop individualized safety plans.
• Respond to crises involving violence, victimization, housing instability, behavioral health, family conflict, or legal involvement.
• Utilize trauma-informed interventions, motivational interviewing, restorative practices, and de-escalation strategies.
• Collaborate with outreach staff during conflict mediation and community violence response efforts.

Service Coordination & Advocacy

• Coordinate referrals and ongoing service connections for behavioral health, substance use treatment, housing, healthcare, legal services, food assistance, public benefits, domestic violence services, and family supports.
• Advocate for participants with community agencies, healthcare providers, schools, courts, and other service systems.
• Monitor service engagement and assist participants in overcoming barriers to accessing care.

Mentorship & Group Facilitation

• Provide individual mentoring and supportive counseling that promotes healthy decision-making, emotional regulation, conflict resolution, accountability, resilience, and self-advocacy.
• Plan, coordinate, and facilitate workshops, ensuring engaging and effective delivery of training and learning sessions.
• Facilitate or co-facilitate psychoeducational groups focused on violence prevention, trauma recovery, restorative practices, emotional wellness, healthy relationships, stress management, and personal growth.
• Encourage participation in program activities that support individual goals.

Documentation & Compliance

• Maintain accurate and timely participant records, including assessments, case notes, progress notes, safety plans, referrals, and incident reports.
• Enter participant information into Salesforce and other required databases within established timelines.
• Maintain confidentiality and comply with agency policies and applicable regulations.
• Review, complete, and approve participant timesheets to ensure accuracy, compliance, and timely payroll processing.
• Manage and facilitate the participant onboarding process within ADP(Payroll System), ensuring accurate and timely completion of required documentation and system setup.

Team Collaboration

• Participate in supervision, case conferences, staff meetings, training, and community meetings.
• Collaborate with program staff while maintaining clear professional roles.
• Support program events, quality improvement efforts, and other duties as assigned.

Practice Framework - Provide services consistent with:

• Cure Violence Global
• Sanctuary Model
• Trauma-Informed Care
• Positive Youth Development
• • Restorative Practices
• Strength-Based Case Management
• Integrate the Sanctuary SELF Framework to promote safety, healing, resilience, and participant empowerment.

QUALIFICATIONS:

• Required: High School Diploma/GED & a minimum of six years' experience providing case management, counseling, youth development, or related services.
• Preferred: Bachelor's degree in Social Work, Human Services, Psychology, Criminal Justice, Sociology, or a related field & a minimum of two years' experience providing case management, counseling, youth development, or related services.
• Experience working with justice-involved, violence-impacted, or high-risk youth and young adults preferred.
• Knowledge of trauma-informed care, crisis intervention, community resources, and case management practices.
• Strong assessment, organizational, documentation, and communication skills.
• Ability to establish effective relationships with participants and collaborate within a multidisciplinary team.
• Proficiency with Microsoft Office and electronic case management systems.
• Ability to travel throughout New York City and work flexible evening and weekend hours.
• Credible Messenger with relevant lived experience is strongly preferred.
• Experience with Motivational Interviewing and restorative practices.
• Familiarity with the Bronx and surrounding communities.
• Bilingual (English/Spanish) preferred.
• Valid New York State Driver License preferred.
• Ability to conduct frequent field-based work, including home visits and community outreach.
• Ability to walk, stand, and travel throughout the Bronx for extended periods.
• Ability to lift up to 25 pounds.
• Ability to respond effectively during participant emergencies and crisis situations.