Case Manager I

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

Case Manager 1 provides community-based case management and care coordination services for Veterans,

service members, and their families participating in the Staff Sergeant Parker Gordon Fox Suicide Prevention

Grant Program (SSG Fox SPGP).

This role supports individuals who may be at risk for suicide by conducting needs-based and program

eligibility assessments, coordinating services, and connecting participants to VA and community resources

that address behavioral health needs and social determinants of health.

The Case Manager engages in outreach, develops individualized service plans, and promotes participant

stability, recovery, and overall well-being using trauma-informed and recovery-oriented practices. The Case

Manager 1 is charged with making demonstrable progress toward applying field-relevant best practices and

suicide prevention strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that the Veterans' voice is heard, and when appropriate the Veterans' ideas play a prominent role

in programming.

• Provides case management and care coordination services to Veterans, service members, and their

families enrolled in the program.

• Conducts outreach and engagement to identify eligible Veterans not currently connected to VA or

behavioral health services.

• Conducts needs-based screenings and assessments, including required baseline mental health and suicide

risk screenings and identifies appropriate services.

• Develops and implements individualized service plans that address suicide risk, stability, and long-term

well-being.

• Coordinates services with VA Medical Centers, Vet Centers, and community-based providers.
• Supports participants in accessing behavioral health, housing, benefits, and other stabilization resources.
• Responsible for understanding and implementing their assigned program according to program funder

and Volunteers of America standards and expectations.

• Conducts community-wide outreach to identify eligible participant households presenting with substantial

barriers to housing stability.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast

of current issues and theories within the field.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences

and workshops as requested and applicable to meet the needs of the position

• May provide training and mentorship to team members and community stakeholders regarding best

practices in relevant service models and practices.

• Clearly documents all client interactions along with required eligibility and demographic information
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
• Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES · N/A

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Travel throughout the program's service area is required on a regular basis.
• Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time or Part-Time as indicated in posting.
• Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.

LOCATION · Western Colorado Veteran Services Office

PAY RANGE: $22.00-$24.00/hr

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

BENEFITS

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO/AA Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

COMPETENCIES

• Models core culture attributes of VOACO that include "AIRS" (Accountability, Integrity, Respect and Service).
• Models and VOACO's three strategical critical virtues of HHS (Hungry, Humble, People Smart).

MINIMUM QUALIFICATIONS OF POSITION

• Bachelor's degree in human services, social work, or a closely related field or related experience.
• Must possess a Colorado driver's license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

PREFERRED QUALIFICATIONS OF POSITION

• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification
• Experience working with individuals experiencing behavioral health challenges, trauma, or housing instability preferred.

KNOWLEDGE AND SKILLS

• Knowledge and skill in the application of Critical Time Intervention, Motivational Interviewing, Trauma Informed Care Principles.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.