Case Manager II (FHA)

Catholic Charities SF HOME provides homeless and low-income families with ongoing monthly rental subsidies accompanied by intensive services in order to rapidly transition homeless families into housing and to prevent low-income families from becoming homeless.

Salary: $31.47-$32.42

Location: Onsite 5 days a week

The SF HOME Case Manager provides supportive and case management services for a caseload of 18-22 homeless and low-income families in order to help them obtain and maintain permanent housing and stability.  These services include housing search services, crisis intervention, collaboration with community services, and needed referrals regarding housing and job security. The SF HOME Case Manager conducts community home visits and field visits. 

• Caseload portfolio assignment up to 18-22 clients
• Provide case management services to families enrolled in the SF HOME Program that includes a minimum of two in-person contacts per month; one being a home-based contact. Services provided include, but are not limited to, housing search assistance, crisis intervention, community and support services, information and referral, family budget assistance, job enhancement and support, and landlord advocacy.
• Provide ongoing support services by developing and monitoring an individualized case plan for each family with appropriate goals, objectives, and timelines.
• Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
• Act as a positive support liaison between landlords and program participants to ensure housing stability
• Maintain continuity of services by coordinating new and existing outside service providers.
• Assist families to access appropriate resources and take appropriate actions relative to vocational training, job development/placement, housing maintenance, income improvement, and childcare.
• Maintain an open relationship with relevant family service providers involved with aftercare families.
• Participate in related programs, organizations, and community meetings as assigned.
• Maintain accurate, current, and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.
• Computer data entry into CARES, One System, and Launch Pad.
• Participate in staff meetings, client peer reviews, in-services, and other training as required.
• Work in collaboration with other team members and the Program Director in the design and implementation of program operations and policies.

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education & Experience:

• BA degree and one year of experience preferred or AA degree and three years related experience.
• Previous experience locating and maintaining affordable family housing.
• Experience working with families in crisis.

Knowledge, Skills & Abilities:

• Strong coordination skills.
• Knowledge of community resources for families transitioning from homelessness.
• Strong knowledge of substance abuse and mental health issues and treatment models.
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
• Functional knowledge of Microsoft Office Products.
• Ability to speak Spanish or Cantonese preferred.
• Knowledge of mandatory reporting requirements for people working with children.
• Knowledge of issues facing homeless families.
• Must be able to read and write English
• Must be able to drive and have access to a reliable vehicle to be used for home visits (mileage and cell phone stipend paid by agency).
• Ability to communicate clearly in both verbal and written forms.
• Ability to prioritize tasks with strong organizational skills.
• Ability to design systems and processes to track data and monitor progress.
• Achievement oriented
• Teamwork and cooperation
• Client-centered
• Organizational awareness

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Prior to the First Day of Employment:

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Frequent lifting, pushing and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position, the incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.) 

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• May need to enter private residences during the course of client home finding/housing search.
• Occasionally exposed to outside weather conditions.
• Noise level in the work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as the use of profanity, shouting, running away, self-harm, and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
• The worker is subject to outside environmental conditions: No effective protection from the weather.
• The worker is subject to noise: Noise level in the work environment can be moderate to excessive.

• Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately, and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.