Case Manager II/ Housing Problem Specialist

Salary:  $ 31.47 per hour

Location: Onsite 5 days a week

Catholic Charities Bayview Access Point and Mission Access Point directly support homeless families in the City and County of San Francisco with the goal of effectively engaging, advocating, and stabilizing vulnerable and at-risk families. The Housing Problem Solver & Outreach Worker is responsible for: triaging families that enter the Access Points through problem-solving mediation, family reunification or relocation assistance; limited financial assistance; or by helping to move families quickly into hous ing. This is done by conducting housing assessments which will assist in prioritizing chronically homeless families . Also, conducting outreach and providing referrals with the purpose of impacting greater housing retention and reducing vulnerability . Educating the community and providers about the eligibility and services available to homeless families . The duties and responsibilities of the Housing Problem Solver & Outreach Worker position is but not limited to: • Ensuring quality data collection and accurate documentation of multiple reports;• Verifying families who self-report their homelessness which could require entering homelessencampments;• Participate in related program, agency, and community meetings as assigned;• Communicating and working well with all levels of representatives, internally within Catholic Charitiesand externally with partner organizations;• Accompanying individuals or families to appointments as needed;• Assessing the overall needs of the family unit to determine realistic goals ; helping families cope withthe challenges related to unstable housing/homelessness ; substance abuse; physical and mentalhealth issues; domestic violence, and sexual and human trafficking;• Provide childcare and children’s activities at the Access Point and reception duties as needed; • Essential achievements include but are not limited to:o Assessments – minimum of seven per weeko Referrals – minimum of five per weeko Successful Problem-Solving Resolution – minimum of one per weeko Trainings – minimum of one per weekJOB TITLE: Housing Problem Solver SpecialistPROGRAM / DEPT:Bayview Access Poin t and Mission Access Point FLSA STATUS: Non-Exempt REPORTS TO: Program DirectorSUPERVISOR OR MANAGER?: No NON-UNION or UNION: Union UNION CLASSIFICATI ON: UNION TITLE: Case Manager II CREATED DATE: 09/13/2017 REVISED DATE: 10/29/2021 REVIEWEDDATE: 10/29/2021 PROGRAM & POSITION SUMMARYESSENTIAL DUTIES & RESPONSIBILITIESPL 1Job Description Continued Page 2 of 4 o Community/Street Outreach: ▪ Verification of family unsheltered – minimum of two per week ▪ Street outreach – minimum of ten homeless individuals/families encounters per week ▪ Community outreach – minimum of one per week o Client Surveys – minimum of five attempts per week o Phone Calls – answer, return and complete a minimum of ten per week o CARES and ONE System – enter with 100% accuracy all data into computer collection databases • Work hours will be scheduled anytime between 7:00 am and 7:00 pm Monday thru Friday. Also, other work can be scheduled outside of these hours. • Working at either Bayview Access Point or Mission Access Point outside of your assigned location is required. • Adherence to all Catholic Charities; Access Point, and Department of Homelessness and Supportive Housing (HSH) Policies and Procedures is demanded. • The utmost in staff and client confidentiality is required and expected. • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. To perform this job successfully, an individual must be able to perform each essential duty . The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • A clear understanding of, and the ability to demonstrate professional ethics, boundaries, and judgment; • Integrity to handle sensitive information in a confidential manner; • Initiative, flexibility, and the capacity to respond effectively in all situations with strong organizational skills; • High level of attention to detail expected; • Substantial or demonstrated knowledge/experience working with families in crises or unstable housing situations; • Education in trauma, domestic violence, substance abuse, mental health is sues; sexual and human trafficking; • Must have Class C California Driver’s License with a clean driving record; • Knowledgeable of available social service resources in the City and County of San Francisco; • Bilingual in English & Spanish; • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations. Prerequisites Required Prior to the First Day of Employment: Fingerprints: Required TB Screening - Negative Tuberculosis Test: Required COVID-19 Proof of Vaccination: Required CA Driver’s License and Driving Record: Required Prerequisites Required Within the First 90 Days of Employment: QUALIFICATIONS c Job Description Continued Page 3 of 4 First Aid/CPR Certificate: Required• Is responsible for accurate and timely data entry that aids Performance and QualityImprovement (PQI) reporting and case record reviews.• Is responsible for accurate and timely submission of case records.• Serves on a quarterly case record review committee for Performance and QualityImprovement.• Serves on department or program Performance and Quality Improvement PQI Committeeresponsible for monitoring goals and reporting.The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.• Intermittent lifting, pushing, and pulling.• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands,and/or fingers.• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of forcefrequently, and/or a negligible amount of force constantly to move objects.• The worker is required to have close visual acuity to perform an activity such as: preparing andanalyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.• Driving is required for this position. Incumbents must have a valid California driver's licenseand be able to provide proof of DMV record. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Contact with clients who may have behavioral and psychiatric problems including shouting,use of profanity and inappropriate behavioral choices.• Occasional need to interact with clients that may be expressing anger both appropriately andin appropriately.• Noise level in work environment is usually moderate and consistent with a normal officesetting.• Supervision: The incumbent is assigned duties according to specified procedures and receivesdetailed instructions. Work is reviewed frequently. The employee performs a variety of routinework within established policies and procedures, and receives instru ctions on assignments,new policies, or projects.• The work environment includes contact with many children, who may be loud and at timesbehaviorally challenged.• The work environment will include children ages 0 months to 17 years old.COUNCIL ON ACCREDITATION (COA) ROLESPHYSICAL REQUIREMENTSWORK ENVIRONMENTJob Description Continued•••••••••The worker is occasionally exposed to perfume or scents in personal care products used byemployees, clients, and visitors.The worker is occasionally exposed to cleaning products.The worker is regularly exposed to arts and crafts supplies that may contain an odor such asnontoxic paint, glue, permanent markers, dry erase markers and crayons.The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.The worker is required to wear a mask while in the office; while in agency vehicles, and whiledoing community and street outreach.The worker is subject to inside environmental conditions: Protection from weather conditionsbut not necessarily from temperature changes.The worker is required to work outdoors and will be exposed to various weather elements.The work environment includes traveling using various modes of transportation.The work environment includeDISCLAIMER:s driving an agency vehicle.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records