Case Manager III

Case Manager 3

Position Summary

Case Manager 3 should maintain a complete understanding of all applicable Program policies, requirements, and procedures and review all cases within the guidelines established. They may assist with or lead day-to-day program management activities, which may include processing, monitoring, tracking and reporting applications within a functional area with little or no direct supervision. Case Manager 3 may specialize in specific subjects within the functional area.

Responsibilities

• Manage a complex caseload of disaster recovery and housing assistance applicants.
• Conduct applicant intake, eligibility reviews, and case assessments.
• Verify ownership, occupancy, income, and other program eligibility requirements.
• Analyze and resolve complex case issues, documentation deficiencies, and funding conflicts.
• Calculate and validate grant awards and assistance determinations.
• Maintain accurate case records and ensure compliance with program regulations.
• Coordinate with applicants, stakeholders, and program partners to facilitate case resolution.
• Prepare closing documentation and support grant execution activities.
• Monitor case progress and communicate application status updates.
• Identify and address barriers impacting applicant participation or disbursement.
• Document case activity and maintain complete electronic case files.
• Support quality assurance efforts and provide guidance on program requirements.

Minimum Qualifications

• A four year Bachelor's degree from an accredited university. Three years of relevant experience may substitute for the degree.
• At least three years of experience relevant to the functional area and/or experience providing specialized advisory service, which may include construction, financial, housing, and/or related industry knowledge. Experience with CDBG housing and/or FEMA hazard mitigation and similar programs/projects is preferred.
• Must manage at least six Case Managers levels 1 or 2.
• Knowledge, skills, and abilities necessary to perform the job function with little to no supervision, while remaining acutely aware of timelines, meeting deadlines, and performance measures.
• Ability to acquire a working knowledge of applicable rules and regulations and the ability to provide technical assistance for the Program.
• Excellent written and oral communication skills, strong analytical skills, ability to work independently, and effective interpersonal skills.
• Intermediate level Microsoft Office skills; knowledge of creating tables and graphs in Microsoft Excel; ability to quickly learn new software applications.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to communicate effectively in person, by telephone, and through electronic means.
• Ability to occasionally lift and carry items up to 20 pounds.
• Ability to travel locally as needed.

Work Environment

• In-office requirements in Baton Rouge, Louisiana.

Section 3

This position is a Section 3 eligible job opportunity under the Housing and Urban Development Act of 1968. Section 3 residents are encouraged to apply. The purpose of Section 3 of the HUD Act of 1968 is to ensure that preference for employment opportunities generated from the expenditure of HUD funds is directed to local low and very low-income persons, particularly those who receive federal housing assistance. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided. Selected applicants will be contacted for next steps in the interview process. Applicants who are not selected may not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Equal Employment Opportunity

We are committed to creating a diverse environment and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.