Qualifications – Non-Medical Case Manager (Louisiana)
Education & Experience
High school diploma or GED required; Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred.
Minimum 1–2 years of experience working with individuals with developmental disabilities, the elderly, or other vulnerable populations.
Familiarity with Louisiana Medicaid Waiver Programs, including CCW (Community Choices Waiver), ROW (Residential Options Waiver), SIL (Supported Independent Living), and other HCBS (Home and Community-Based Services) programs.
Knowledge, Skills, & Abilities
Understanding of ADLs (Activities of Daily Living) and IDLs (Instrumental Activities of Daily Living) support requirements.
Ability to create, review, and implement individualized service plans (ISPs).
Basic knowledge of medication administration guidelines and ability to verify medication training compliance for Direct Service Workers (DSWs).
Strong organizational, documentation, and time management skills.
Proficient in Microsoft Office Suite, case management software, and electronic health record systems.
Excellent written and verbal communication skills, including the ability to work with clients, families, providers, and state agencies.
Conflict resolution and problem-solving skills.
Licenses & Requirements
Current valid driver’s license.
Reliable transportation with proof of insurance (travel between client homes and community resources required).
Ability to pass state-required background checks and drug screening.
Completion of state-required trainings, including Abuse/Neglect Prevention, HIPAA, Person-Centered Planning, and Crisis Intervention.
CPR and First Aid certification preferred.
Physical Requirements
Ability to sit, stand, and walk for extended periods.
Occasional lifting of up to 25 pounds to assist with mobility aids or daily activities.
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