Case Manager Level 1

SUMMARY

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.

A Case Management Level 1 is an entry level position on the case management team. A Case Management Level 1 manages care for people experiencing homelessness as part of multi-disciplinary team, as well as supports the functions  of SFHOT as a whole. The work schedule is Monday-Friday, 8-hour days. Exact schedule is set by management.

This position is represented by a union and is covered under the terms of the union’s Collective Bargaining Agreement.

ESSENTIAL FUNCTIONS

• Conduct care coordination for people experiencing homelessness as directed by a Neighborhood Street Team lead.
• Engage individuals with complex medical and/or behavioral issues and assess needs (e.g. medical, mental health, substance use, shelter, food access, benefits, and other issues).
• Initiate referrals and linkages, participate in treatment planning, and stabilize into permanent housing. Develop engagement strategies and interventions. Follow up with clients to support linkage, as needed.
• Case Managers assigned to the Shared Priority Team, work in small teams alongside Department of Public Health and RAMs staff, sharing a caseload.
• Case Managers assigned to the Rapid Response Team, working in a small team that may include members of DPH, other departments, or providers, providing brief and immediate support to clients in the field.
• Work in close collaboration as part of dynamic and diverse multi-disciplinary team of City and CBO staff to link people experiencing homelessness to
• Responds to requests for service as directed by Neighborhood Street Team lead to help individuals found at-risk in places not meant for human habitation.
• Perform wellness checks, assess risk, provide support, and referrals for needed This may include crisis intervention, engaging emergency medical or mental health systems, or mandated reporting.
• Advocate and collaborate with service providers to facilitate access to care with the goal of stabilization.
• May be asked to maintain a caseload of clients that present with complex medical and/or behavioral issues, develop service plans, initiate referrals and linkages, and stabilize into permanent Develop engagement strategies and interventions.
• Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.
• Utilize and participate in multi-disciplinary and care coordination meetings to discuss client care and service delivery.
• Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.
• Use web-based technologies to look up information and collateral data relevant to service
• Maintain timely and accurate documentation according to program requirements. Use company provided vehicles in an appropriate and professional Maintain a clean driving record.
• Adhere to the Code of Conduct as well as established policies and procedures.
• Attend all mandatory trainings and meetings.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

TARGET EXPERIENCE: Direct experience working in a professional, volunteer, or other relevant capacity with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns.

All areas of study meet qualifications. The following majors are preferred: Social Work, Human Services, Psychology, Counseling, Sociology, Anthropology, Ethnic Studies, Public Policy, Public Health, or a related field.

1. High School degree or equivalent plus 2 years or more with TARGET EXPERIENCE, or
2. Specialty Certificate related to the populations served (e.g., Community Health Worker, Medical Assistant, Drug and Alcohol/CADAC, Peer Counselor) and 1 year with TARGET EXPERIENCE; or
3. AA/AS degree,

AND

1. Valid California driver’s license. Driver must be 21+, with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
2. Basic knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance
3. Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations within all neighborhoods in San
4. Ability to work successfully both independently and cooperatively.
5. Ability to speak, read, and write clearly in English.
6. Basic level competency using the Internet, Outlook email, and Microsoft Word computer applications as well as ability and willingness to learn necessary programs needed for everyday job functions.
7. Ability to use computers/internet to look up information and enter relevant notes.
8. CPR and first aid certification within 90 days of hire.

PREFERRED QUALIFICATIONS

1. Fluency in languages other than English
2. Previous experience or training in street outreach and case management.
3. Knowledge of San Francisco neighborhoods and community resources.
4. Knowledge of the San Francisco Health Provider network.
5. Prior experience with documentation and billing. 

PHYSICAL DEMANDS

1. Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift.
2. Ability to use a computer, phone or office equipment for extended periods of time.
3. Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.
4. Must be able to lift a minimum of 35 lbs.
5. With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheelchair in and out of a car or van.

Stand	Constantly
Walk	Constantly
Sit	Frequently
Handling/Fingering	Constantly
Reach Outward	Occasionally
Reach Above Shoulder	Occasionally
Climb, Crawl, Kneel, Bend	Occasionally
Lift/Carry	Occasionally – Up to 50 lbs.
Push/Pull	Occasionally – Up to 50 lbs.
Talk/Hear	Constantly
See	Constantly
Taste/Smell	Not Applicable

Not Applicable	Not required for essential functions.
Occasionally	(0-3 hours/day)
Frequently	(3-5 hours/day)
Constantly	(5+ hours/day)

 WORK ENVIRONMENT

Travel outside to various locations and on occasion, general office setting, indoors temperature controlled.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position.

This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.

HELUNA HEALTH reserves the right to revise job descriptions or work hours as required.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Skills

Preferred

• Time Management
• Enthusiastic
• Ethical
• Accountability
• Responsible
• Conflict Resolution
• Oral Communication
• Team Oriented
• Organized
• Problem Solving
• Adaptability

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description