Case Manager

Case Manager — Pre-Litigation Phase

About the firm

The Law Collective is a Los Angeles-based personal injury law firm founded by two brothers, with offices throughout California and Nevada. The firm represents accident victims on a contingency fee basis across practice areas including car accidents, Uber/Lyft accidents, workers' compensation, wrongful death, and catastrophic injury, with a track record of multimillion-dollar settlements and verdicts. The Law Collective's teams are bilingual (Spanish/English) to serve clients across its markets.

Job Summary

The Case Manager is responsible for driving the case forward day-to-day throughout the entire pre-litigation phase, from opening the claim through preparing for negotiation or transition to litigation. The role combines administrative tasks with some legal-adjacent work, under the supervision of the Pre-Litigation Attorney.

Key Responsibilities

• Interview clients, witnesses, and police officers to reconstruct the facts of the accident
• Contact insurance carriers (both third-party and the client's own) to open and follow up on the claim
• Investigate the opposing party (policy limits, assets, relevant background)
• Gather police reports and supporting case evidence
• Manage the client's medical treatment: review medical reports and recommendations, coordinate appointments, obtain referrals for additional treatment
• Maintain consistent follow-up with the client throughout the process
• Keep records updated on medical treatment, bills, deadlines, offers, and liability issues
• Collaborate with the attorney in gathering and organizing evidence to prepare the demand letter
• Keep the case organized and up to date in the firm's system/CRM
• Escalate any major legal decision or negotiation to the supervising attorney as needed

Requirements

• Approximately 3-4 years of experience as a Case Manager in personal injury
• Experience interviewing clients and witnesses, and handling communication with insurance carriers
• Experience using a legal CRM (Filevine, Litify, Needles, or similar)
• Ability to manage a high caseload in an organized manner
• Strong communication skills and ability to handle sensitive situations (clients under stress)

Desired Skills (not disqualifying)

• Experience mentoring more junior case managers
• Basic knowledge of liability assessment and case valuation
• Bilingual Spanish/English

• Health, dental, and vision insurance
• Above the market salary 
• Vacation and PTO
• Legal benefits required under California law