Position Purpose:Save The Family’s Direct Services Programs are staffed with degreed Client Service Professionals. The Case Manager has a caseload of families, assisting clients with locating and securing rental housing in the community. In collaboration with clients and families, the Case Manager assists with obtaining and completing paperwork, identifying referral sources, and provides direction toward setting and meeting goals. Key Responsibilities:
- Ongoing case management to help families secure permanent housing, income, and other additional resources to become self- sufficient for long term stability.
- Regularly meet with the clients and work with them to complete the required assessments, understand and sign prescribed documentation and service plans within the time frames required by the various housing programs
- Develop, communicate and monitor service plan goals with the team and the family.
- Work with your assigned supervisor to ensure that you are working within your program budget, spending down the approved budget and spending within approved budget items.
- While meeting with the client regularly, assess their needs and barriers to long term self-sufficiency and act as a liaison to the community, helping them find housing and other resources as needed.
- Ensure the completion of any paperwork between the tenant, the housing provider, HOM Inc. and STF in a timely manner.
- Maintain effective communication with clients to monitor timely progress and compliance with service plan goals, and meet with client tenants a minimum of two times/month, one time which must be in the home for a full in home inspection.
- Conduct service team meetings to report on client tenant progress, successes, challenges, budget updates and team progress.
- Maintain and complete organized client files (with 95% accuracy as documented by STF file audits), compile and produce reports and analyses of program effectiveness as requested, and enter data into HMIS (with 95% accuracy per HMIS audits) and other computer data base systems.
- Collaborate with the community to establish and maintain referral resources, educate the community on the STF programs.
- Record, enter, and monitor client data per contract requirements and ensure all necessary outcomes are being met and program compliance are being followed.
- Maintain detailed timekeeping and ensure accurate client information is kept to reflect budget spent down per grant requirements.
- Coordinate client tenant move-ins/move-outs and ensure communication with the team
- Provide a customer service focused effort to work with the public, volunteers, clients, and other staff members as needed.
Minimum Qualifications:
- High School or GED required. A Bachelor’s degree in social services from an accredited college or university is preferred, or five years of related field experience .
- Possess strong cultural competence for both cultural and economic characteristics.
- Demonstrate proficiency in grammar and spelling.
- Be able to proficiently speak, read and write the English language.
- Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.
- Since position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record are required.
- 21 years of age or older for liability insurance requirements.
- Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card.
- Eligible to work in the United States of America.
- Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.
- The candidate must have flexible availability. Office hours are Monday through Friday 8am-5pm, though this position has a varied work schedules and will include evenings and occasional Saturday events.
Additional Knowledge:
- Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona.
- Demonstrate knowledge of the process for helping families secure rentals and sign leases in designated area of their assigned grant.
- Bilingual capabilities is a plus.
- Be a self-starter with excellent time management skills.
- Ability to work collaboratively with your team, as well as outside partners.
- Be familiar with Save the Family’s service population, including diverse cultural and socioeconomic characteristics.
- Demonstrate proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
- Maintain strict confidentiality.
- Behave professionally in manner and appearance.
- Be consistently organized and flexible.
- Be able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM timeframe and to travel, when necessary. This will include some evenings and occasional weekend hours.
Note:This job description identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow all other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
Organization Details:
Established in 1988, Save the Family Foundation of Arizona is a leading provider of housing, case management and supportive services to more than 650 homeless and impoverished families and children each year, annually throughout Maricopa County. We work to equip families to overcome underlying issues that lead to homelessness – ensuring stable homes, safe children and strong families because of our efforts. Join us today to help build stability and self-sufficiency in the families we serve across the county –you can help by being a volunteer, donating to the organization or advocate on behalf of those we serve.
We provide housing, case management and supportive services. Once housed, Case Managers help parents set and achieve goals geared toward ensuring the family’s long-term housing and financial stability, which often can include securing employment, moving up in the workplace, improving financial literacy, building life-skills, and mental health. The Case Manager helps the family through their entire journey to housing and self-sufficiency.
Our supportive services compliment each family’s goals and include career services, budgeting classes, parenting classes, other life-skills classes, and access to in-house mental health support. We also provide multiple supportive services to the children in our programs – all focused on halting cycles of homelessness and poverty. Supportive services are also available to families residing in ARM (Affordable Rental Movement) of Save the Family’s affordable housing program.
We appreciate your interest in Save the Family!