Case Manager

Job Title: Pre-Litigation Case Manager

Location: Charlotte, NC

Type: Temp to Hire, Full time.

Schedule: Monday–Friday 8-5pm

Overview:

We are partnering with a respected law firm to identify a Pre-Litigation Case Manager to manage a high-volume caseload of personal injury claims from inception through resolution. This position is ideal for an organized, client-focused legal professional with personal injury experience who can independently manage multiple cases while providing exceptional client service. The Pre-Litigation Case Manager will work closely with attorneys, clients, medical providers, insurance adjusters, and other external parties to ensure claims progress efficiently toward resolution.

Key Responsibilities:

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• Manage and organize 120+ personal injury cases from inception through resolution.
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• Provide comprehensive support to clients navigating bodily injury and property damage claims.
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• Conduct monthly client calls to gather treatment updates, address concerns, and monitor medical treatment progress.
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• Identify and prioritize cases at various stages of the claims process to ensure timely resolution.
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• Establish, maintain, and follow up on insurance claims while ensuring accuracy and adherence to established procedures.
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• Build and maintain strong relationships with clients, healthcare providers, insurance adjusters, and other external parties.
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• Identify potential claim issues and collaborate with managers and attorneys to develop appropriate solutions.
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• Request, organize, review, and summarize medical records to support case development.
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• Prepare and submit comprehensive settlement packages and demands to insurance companies.
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• Maintain accurate case documentation and ensure files remain organized and up to date.
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• Complete documentation and financial disbursement processes with a high level of accuracy.
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• Communicate professionally and effectively with clients, attorneys, medical providers, insurance representatives, and other parties involved in each claim.
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What They're Looking For:

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• 1–3 years of experience working in a personal injury law firm as a Case Manager, Paralegal, or similar legal role.
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• Prior legal experience is required, ideally with experience managing a high-volume litigation or pre-litigation caseload.
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• Demonstrated experience managing 120+ active personal injury cases is highly preferred.
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• Strong understanding of personal injury claims and pre-litigation processes.
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• Excellent client service and interpersonal skills, including the ability to de-escalate and resolve client concerns.
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• Strong organizational and time-management skills with exceptional attention to detail.
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• Excellent written and verbal communication skills.
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• Strong critical thinking and problem-solving abilities.
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• Ability to work independently while also collaborating effectively with attorneys and internal teams.
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• High School Diploma required; Associate's degree preferred. Equivalent relevant experience may be considered.
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• Spanish fluency, including verbal and written communication, is highly preferred.
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• Proficiency with Microsoft Office Suite and legal case management systems.
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Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.