Case Manager, Refugee & Migrant Services

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Job Type

Full-time

Description

POSITION SUMMARY:

The Refugee & Migrant Short-Term Case Manager provides immediate, solution-focused case management and resource navigation to eligible refugee and migrant clients through scheduled Walk-in Service Days and other approved service delivery methods. The position focuses on identifying immediate needs, developing practical solutions, connecting clients with appropriate community resources, and providing short-term assistance to promote stability and self-sufficiency.

The Short-Term Case Manager assesses client needs, provides information and referrals, assists with accessing benefits and essential services, advocates for clients, and collaborates with internal departments and external community partners to address barriers. Services are generally time-limited and focused on resolving immediate concerns, strengthening client access to resources, and facilitating referrals to ongoing or specialized services when needed.

The Short-Term Case Manager successfully promotes and supports the mission of Catholic Charities of Northeast Kansas through services guided by Catholic Social Teaching and the goals of the Refugee & Migrant Services program. EEO

ESSENTIAL FUNCTIONS:

1. Provide short-term, solution-focused case management services to eligible refugee and migrant clients through Refugee & Migrant Services Walk-in Service Days and other approved service delivery methods.

2. Conduct client intakes and needs assessments to identify immediate concerns, prioritize needs, establish achievable goals, and determine appropriate services, referrals, and follow-up.

3. Assist clients with immediate needs related to housing, employment, public benefits, healthcare, education, transportation, and other basic needs by providing guidance, advocacy, resource navigation, and referrals.

4. Help clients access community resources and public assistance programs, including completing applications, gathering required documentation, coordinating interpreter services, and addressing barriers to service.

5. Respond appropriately to urgent client needs and crisis situations, including homelessness, housing instability, domestic violence, and mental health concerns. Provide appropriate referrals while maintaining client safety and professional boundaries.

6. Coordinate services with internal CCNEK programs, including Long-Term Case Management, Workforce Services, Education & Literacy, Digital Navigation, and Asset Development, as well as external community partners to promote continuity of care and avoid duplication of services.

7. Maintain accurate and timely client records, service documentation, program statistics, and reporting information in designated agency databases and systems to support program monitoring, grant reporting, and quality assurance.

8. Follow CCNEK and Refugee & Migrant Services policies and procedures regarding client eligibility, service delivery, confidentiality, documentation, reporting, and professional and ethical conduct.

9. Use a strengths-based, culturally responsive, and trauma-informed approach when working with clients from diverse cultural, linguistic, and socioeconomic backgrounds. Participate in team meetings, case conferences, program planning, and professional development activities as needed.

10. Other duties as assigned

Requirements

MINIMUM POSITION REQUIREMENTS

• Demonstrate a passion for the mission of Catholic Charities
• Must be willing to perform by the agency's values: love, patience, kindness, faithfulness, self-control and joy
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic; however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teachings, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing, including the use of social media or digital technologies.
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required.
• Bachelor's Degree in social work or human service field or comparable experience
• At least one year of experience working effectively in an environment that is multi-cultural and multi-lingual and have the ability to work with diverse clients.
• Strong oral, written, and interpersonal communication skills in English. Fluency in a second language, particularly one spoken by the populations served (e.g., Burmese, Karen, Dari, Swahili, or Spanish), is preferred but not required.
• Ability to work effectively in a multicultural and multilingual environment, assess client needs, identify practical solutions, provide referrals, and respond appropriately to urgent or challenging situations.
• Strong organizational, problem-solving, time-management, and documentation skills, with the ability to manage multiple client requests in a busy walk-in environment.
• Proficiency in typing, internet navigation, and Microsoft Office applications, including Outlook and Excel, with the ability to learn and use electronic case management databases and other agency systems.
• Ability to collaborate with internal departments, external agencies, and community partners while advocating for clients and maintaining confidentiality, sound judgment, professional boundaries, and compliance with agency policies.
• Must have competent oral and written English, and interpersonal communication skills
• Must be reliable, punctual, professional, and able to work independently, follow instructions and handle emergency situations
• Must have competent organizational skills and attention to detail
• Must have a valid Missouri or Kansas Driver's License and a verified safe driving record as well as reliable means of transportation for local travel to complete client services.
• Ability to interact effectively with outside agencies and advocate on behalf of refugee clients

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer, as well as standing, bending, and moving throughout the workday.
• Must be able to lift up to 10 pounds.
• Must have the physical ability to visit a variety of environments as required, which may include walking on uneven terrain and climbing stairs.
• Must have the physical ability to communicate effectively with clients, colleagues, and community partners.
• Must have the physical ability and appropriate licensure to drive when required for work-related duties.