Case Manager, Refugee Resettlement

Position Overview: 

The Resettlement Case Manager provides direct, hands-on case management services to refugee resettlement clients while managing an assigned caseload. As an integral member of the Refugee Resettlement team, this role coordinates client services with Resettlement staff, maintains accurate case records, performs detailed data entry, and completes required reports by established deadlines. The ideal candidate brings strong attention to detail, organization, and timely documentation skills. This position reports to the Resettlement Program Manager and collaborates closely with the full Refugee Resettlement team to support effective service delivery and positive client outcomes.

Responsibilities:  

• Provide case management to eligible refugee and/or immigrant clients, which will include internal and external referrals to service providers, while tracking and managing client progress towards goals.
• Assess and coordinate referrals to local service and housing providers, San Diego Health and Human Services, and other partners or services as needed.
• Assist clients in enrolling in eligible benefits and providing orientation of the services they receive.
• Act as an advocate to help clients identify and access necessary services.
• Act as a representative to help clients communicate with providers.
• Act as an advisor to help clients understand the necessity and purpose of services they receive.
• Conduct community outreach and presentations to develop a system of support on behalf of eligible populations.
• Participate in collaborative and work group meetings related to case management services.
• Manage data and documentation per program guidelines.
• Maintain case files for their respective program, with quality assurance of said files by the Program Manager.
• Other duties as assigned by supervisor.

Skills/Experience/Abilities That Are a Must-Have:

• High school diploma or equivalent GED, or some college, bachelor’s degree desirable.
• Must have a valid CA driver's license, insurance, a reliable personal vehicle, and a willingness to travel off-site to conduct meetings with employers and facilitate interviews with clients, providing client transportation.
• Familiarity with social service systems in San Diego and California for low-income families.
• Experience in a social services setting providing case management.
• Experience working with refugee and/or immigrant populations.
• Self-starter with excellent problem-solving skills, proven ability to multi-task, prioritize duties, and manage time effectively.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Experience in a nonprofit setting, preferred.
• Advanced use of MS Office programs, including Outlook, Excel, and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills and customer relationship skills.
• Fluency in a client target language is strongly desired.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee frequently is required to stand, walk, use hands and arms to finger a keyboard, handle papers and reach for the phone.
• The noise level is moderate, so concentration and good hearing are required.
• Ability to lift/push/pull 25 pounds

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Position Title: Resettlement Case Manager

Organization: Jewish Family Service of San Diego

Department: Refugee Resettlement

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Fully Onsite

Reports To: Resettlement Program Manager

Pay Range: $26-$27/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.