Case Manager-RN

Case Manager – Fully Onsite in Ann Arbor, MI
W2 Contract
Location:  Ann Arbor, MI
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Arrangement: Offsite position with employees reporting onsite daily to Ann Arbor, MI
Pay Rate: $37/HR with contribution towards healthcare 

Position Overview
The RN Case Manager coordinates care for Medicare Advantage members with a variety of clinical, behavioral, and social needs. This role serves as a primary point of contact for members, caregivers, healthcare providers, and community resources.
Trinity Health Ann Arbor Onsite Responsibilities
This role serves as a care-coordination connection between the hospital and the health plan.

• Build strong working relationships with the  UMM team, hospital care managers, discharge planners, providers, and other partners.
• Identify eligible Medicare Advantage members who may need additional transition support.
• Meet with members and caregivers before discharge to explain available support and reinforce next steps.
• Identify barriers related to medications, follow-up care, transportation, equipment, supplies, education, nutrition, social support, benefits, or caregiver needs.
• Collaborate with the Care Management team and hospital care team to communicate identified risks and coordinate next steps.
• Coordinate applicable health-plan resources without replacing the hospital’s clinical assessment, discharge planning, ordering responsibilities, or medical decision-making.
• Provide clear handoffs to the Medicare Advantage Care Management team.
• Work closely with the Care Transitions Specialist to support coordination of care and a successful discharge plan.
• Participate in pilot huddles, case reviews, workflow improvements, and outcome monitoring.
• Maintain confidentiality and follow HIPAA, organizational policies, and professional scope-of-practice requirements.

Required Qualifications

• Nursing diploma or Associate Degree in Nursing (ADN) required.
• 3 years of clinical nursing experience in clinical, acute/post-acute care, and community settings.
• Current, active, and unrestricted Michigan Registered Nurse (RN) license.
• Certified Case Manager (CCM) credential required or must be obtained within 18 months of hire.

Preferred Qualifications

• Bachelor of Science in Nursing (BSN) strongly preferred.
• 1+ year of case management experience in a managed care setting strongly preferred.
• Experience managing patients telephonically and through digital communication channels preferred.
• Chronic Care Professional (CCP) certification preferred.

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