Case Manager

Case Manager (two openings)

• Cambridge and Canterbury Location
• $28.84, $60K annually
• Hourly
• Full-time
• Full-time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability, and life insurance, etc.)

Veterans Inc. is a premier non-profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England to achieve long-term self-sufficiency. As a national leader in veteran services, we are seeking a dedicated Case Manager to provide comprehensive support to veterans residing in our emergency shelter and transitional housing programs in Worcester.

In this role, you will manage a diverse caseload, helping residents navigate the transition from homelessness to stable transitional housing. You will conduct intakes, develop individualized service plans, and connect veterans to vital healthcare, mental health, substance use, and benefits resources. Operating directly at our Worcester facilities, you will provide the intensive stabilization, goal tracking, and advocacy our nation's heroes need to rebuild their lives.

This position is based at our Cambridge St. facility in Worcester, MA.

WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:

• Perform Client Intakes: Conduct individual screenings, evaluations, and comprehensive biopsychosocial assessments for all assigned program participants.
• Identify Housing Barriers: Evaluate each participant's unique skill set and specific obstacles to securing long-term, stable housing.
• Deliver Case Management: Provide direct intervention, supportive service outreach, and individualized care coordination to encourage housing placement readiness.
• Assist with Essential Navigation: Guide participants through employment searches, benefit applications, medical or behavioral health appointments, and transportation coordination.
• Build Supportive Relationships: Establish strong, trust-based connections with veterans and their families to promote the highest level of independent functioning.
• Coordinate Ongoing Services: Meet regularly with assigned participants to provide feedback, monitor progress, and align daily activities with personal goals.
• Maintain Accurate Documentation: Prepare precise case records, progress notes, and individualized service plans while executing ongoing data collection.
• Ensure Audit Readiness: Keep all participants' files compliance-ready while updating key personnel on resident progress and program issues.

WHAT YOU MUST HAVE:

• Minimum of Bachelor's degree in Human Services, Social Work or related field.
• Minimum of three (3) years' experience in program management, case management, substance abuse prevention, outreach, and/or services to the homeless or veteran populations.
• Must have strong computer skills and knowledge of Microsoft Office Suite.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for FT employees includes:

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance.
• $2,500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.If you need assistance completing an application please contact careers1@veteransinc.org.

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

Veterans Inc., the largest provider of services to veterans and their families throughout New England, is looking for a professional, highly motivated, goal oriented individual to fill the Case Manager position and become a valued member of Veterans Inc. team!

Veterans Inc., the largest provider of services to veterans and their families throughout New England, is looking for a professional, highly motivated and goal oriented Case Manager to become a valued member of Veterans Inc. team! We are looking for someone with experience in case management and a passion for helping others.

Provide support to previously homeless Veterans through Case Management services in our housing program on Canterbury Street in Worcester, MA Be a part of our team and work with up to 30 clients in developing and achieving treatment goals. Provide weekly, monthly and annual reporting on clients and statistical data. Participate in annual inspections conducted by funding agencies. Administrative and case management skills are necessary for this position.

This position will be based out of our location on Canterbury Street in Worcester, MA. This is a full-time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability and life insurance, etc.) The annual pay is $42,000 and is non-negotiable.

Must be able to pass a CORI and background investigation. Must be able to start within two weeks of receiving a job offer.

Veterans Inc. is an Equal Opportunity Employer. Diversity is valued, and welcomed, on all levels within the organization! Veterans highly encouraged to apply!

Please, no recruiters!

Knowledge, Skills, and Abilities:

1. Demonstrated knowledge and experience in working with persons of low income.
2. Demonstrated knowledge and experience in working with veterans preferred; must have sensitivity to veterans-related needs and issues.
3. Sensitivity to people with low socioeconomic status and minority cultural backgrounds.
4. Knowledge of local housing market in service area.
5. Knowledge of federal, state and local laws regarding housing and tenancy, highly valued.
6. Ability to interpret leases, housing laws and regulations and then communicate them to their clients.
7. Ability to network and provide a positive image for the program, provide empathetic support for the clients, while maintaining professional distance and objectivity.
8. Strong computer skills to include Microsoft Word, Excel and Outlook.
9. Ability to give presentations and speak in front of small to mid-sized groups about Veterans Inc. programs and services.
10. Strong conflict negotiation and resolution skills.
11. Frequent travel throughout assigned territory required. Must have valid driver's license and own personal, reliable transportation.
12. Ability to maintain satisfactory attendance and punctuality.

Minimum Requirements:

1. Bachelors in Human Service field with 2 years of experience in counseling, substance abuse prevention, and/or services to the homeless.
2. Outstanding communication skills and strong interpersonal skills, including techniques for positive motivation, handling difficult people, and teamwork.
3. Knowledge of assigned community and the resources available to persons in need of services.
4. Must be able to pass a CORI background records check.

Mental Requirements:

1. Reading
2. Analytical skills
3. Negotiation Skills
4. Verbal & Written communication
5. Confidential interactions
6. Problem-solving
7. Decision-making
8. Collaboration

Physical Requirements:

1. Driving: Frequently - Must have valid driver's license and own personal, reliable transportation.
2. Sitting: Frequency - Occasionally
3. Standing: Frequency - Occasionally
4. Lifting: 15 lbs., Frequency: Occasionally
5. Carrying 15, Frequency: Occasionally

Physical Environment:

1. Office: Frequency Often
2. Outside: Frequency Occasionally
3. Worker is not substantially exposed to adverse or hazardous environment conditions.

For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume to us as we only accept applications through our website. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed nor considered!

If you need assistance completing an application please contact careers@veteransinc.org. Emails regarding application status will not be returned.

No Recruiters Please!