Case Worker for NCDSS

POSTING: 10/2/2026

About EPIC – Every Person Influences Children:

EPIC is a non-profit agency that provides parenting, youth services, family engagement and professional development to families, schools, health care providers and communities. EPIC’s vision is a world where every child has a strong start and a promising future. EPIC’s mission is to strengthen families and build community to raise children who make a positive impact in the world. 

EPIC offers competitive wages and benefits, health insurance contribution, a hybrid work environment, 80 PTO hours and 64 PSL hours, and 11 paid holidays, in addition to a caring and family-like atmosphere. If you want to be a part of a hard-working team that values relationships and connectivity as well as making a positive impact on our community, EPIC might be a good fit for you.

About the available position:

EPIC - Every Person Influences Children is seeking a Parent Partner (Case Manager) for the EPIC-Every Person Influences Children office located in Lockport, NY. This human services position manages a reasonable case load facilitating in-home, evidence-based parenting classes and coached visitations referred by the Niagara County Department of Social Services. The visitations take place in Niagara County. This position conducts individual, in-home, Triple P Level 4 Standard and Triple P Level 5: Pathways classes (training provided by EPIC). Candidate will conduct supervised visitation, based on the coached visitation model, for parents who have had their children removed from their care due to abuse and/or neglect. Engagement through a strengths-based lens with the ultimate goal of reunification. 

EPIC is looking for candidates who have:

• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills, including calendar management.
• Strong ability to multitask and meet deadlines.
• A reliable, responsible attitude with a compassionate approach.
• Demonstrated capability to conduct oneself in a calm and professional demeanor when dealing with people and/or with difficult situations.
• Effectively build and maintain external and internal relationships and provide a high level of service.
• Ability to work within a team structure as well as independently.
• Competency working with diverse cultural and ethnic populations.
• Ability to interact with participants using a strengths-based approach.
• Ability to maintain participant confidentiality at all times.
• Comfortable working with at risk participants, including those with mental health diagnosis.
• Actively contributes to a positive work culture.  

Candidates are required to have:

• Associate’s degree in a related field and a minimum of five (5) years of relevant experience, Bachelor’s degree in a related field and a minimum of two (2) years of relevant experience or Master’s Degree and one (1) year of relevant experience in Human Services.
• Case management, in-home visitation or coached visitation experience.
• Computer skills including proficiency in Microsoft Office (Word, Excel).
• Data Management System, Salesforce experience is a plus
• Experience working with NCDSS and Connections system preferred.
• Mandated Reporter Certification (EPIC will provide).
• Reliable transportation 

We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. Being bilingual in a language that is spoken by the population served is a plus. 

EPIC- Parent Partner

Position Summary:

Job Type:  Full time or Part Time hourly, non-exempt

Schedule:  Position mostly works in the field and needs to be available on a flexible schedule based on program requirements, including evenings and weekends. Administrative work primarily remote with access to the Lockport office. Mileage reimbursement.

Location: Niagara County, NY area, weekly check-in at NCDSS office

Salary Range:  $25.00-$25.48/hour

Here’s what we can offer full-time employees:

Medical/Dental Insurance contribution

Paid Sick Leave (PSL)

Paid Time Off (PTO)

11 paid holidays

Paid week off between Christmas and New Year

403(b) retirement savings, (match up to 1% after 1 year)

Paid life insurance

Employee assistance program

Flexible spending account

Health savings account 

Here are some other things to consider when evaluating if this role is right for you: 

Fresh thinking: We are tasked with helping organizations build capacity often on shoestring budgets to address thorny, difficult, important issues. We’ll be looking to you to find creative, strategic solutions.

Interpersonal skills & Empathy: In this role, you will be working as a teacher and coach for all kinds of people across a diverse regional nonprofit sector. It will be important to build strong relationships, actively listen to their challenges, and ensure they feel valued.

Team attitude: We are all on the same team, and when one of us succeeds, we all do. That means you’ll look for opportunities to pitch in on things that may not be in your job description—both big and small.

Organization: You will balance work, visitations, and individualized coaching sessions, so you will need to be great at planning, prioritization, process, and getting stuff done. 

Interested candidates can apply with your resume to HR@epicforchildren.org. EPIC is an Equal Opportunity Employer. No phone calls, please!

Job Title: Parent Partner NCDSS  

Staff Category: Full-Time or Part-Time

Department: EPC 200: Programming 

Reports to: Director of Family Services

Supervises: N/A 

FLSA Classification: Non-Exempt 

Effective Date: 10/2/2026

Position Summary: Facilitates in-home, evidence-based parenting classes and coached visitations referred by the Niagara County Department of Social Services. 

Essential Functions: 

• Maintains and manages a reasonable case load. 
• Conducts intakes of parents referred to the Parent Partners program by Niagara County DSS. 
• Facilitates individual, in-home, evidence-based parenting education classes. 
• Provides supervised visitation, based on the coached visitation model, for parents who have had their children removed from their care due to abuse and/or neglect. 
• Ensures completion of appropriate paperwork for record keeping and billing daily. 
• Prepares billing for finance as required. 
• Coordinates maintenance of database of participant information. 
• Writes monthly progress reports for NCDSS and courts.  
• Seeks to engage families through a strengths-based lens with the ultimate goal of reunification. 
• Works with Finance department on policies and procedures. 
• Works with Parent Partner Supervisor to maintain reporting requirements, data entry, evaluation forms, and other contract requirements. 
• Reports participant attendance to inquiring sites ensuring a valid release of information form is on file. 
• Reviews assessments and refers parents to other agencies  
• Identifies appropriate resources for parents as needed. 
• Grows a network of resources for participants by connecting with other community agencies. 
• Communicates with supervising manager/director to maintain safety of participants, facilitators and staff. 
• Provides follow up support after parents have completed the program(s) 
• Other duties as assigned by management. 

Education and Experience: 

• Associate’s degree in a related field and a minimum of five (5) years of experience, Bachelor’s degree in a related field and a minimum of two (2) years of experience or Master’s Degree and one (1) year of experience in Human Services. 
• Case management, in-home visitation or coached visitation experience. 
• Computer skills including proficiency in Microsoft Office (Word, Excel). 
• Salesforce experience is a plus. 
• Experience working with NCDSS and Connections system preferred. 
• Available on a flexible schedule based on program requirements, including evenings and weekends. 
• Mandated Reporter Certification (EPIC will provide). 
• Trauma Informed Care (EPIC will provide). 

Knowledge, Skills and Abilities: 

• Strong written and verbal communication skills. 
• Strong attention to detail, organizational skills. 
• Strong ability to multitask and meet deadlines. 
• A reliable, responsible attitude with a compassionate approach. 
• Effectively build and maintain external and internal relationships and provide a high level of service. 
• Ability to work within a team structure as well as independently. 
• Competency working with diverse cultural and ethnic populations. 
• Ability to interact with participants using a strengths-based approach. 
• Demonstrated capability to conduct oneself in a calm and professional demeanor when dealing with people and/or with difficult situations. 
• Ability to maintain participant confidentiality at all times. 
• Comfortable working with at risk participants, including those with mental health diagnosis. 
• Actively contributes to a positive work culture.  
• Must have reliable transportation. 
• Must be willing to work a flexible schedule that includes possible evenings and weekends (dependent upon case needs). 

Physical Requirements/Working Conditions: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time.    
• The employee is required to regularly reach with arms and hands; use hands to handle.  Hands and fingers frequently perform repetitive motion including typing/keying.   
• Occasionally the employee will lift and/or move up to 50 pounds.   
• This job requires close vision, peripheral vision, depth perception and the ability to adjust focus.  Employee is required to regularly talk and hear. 

Do you love this kind of work?  Let's have a conversation about how this could be the perfect fit for you!