TITLE: Caseworker II
JOB SUMMARY: This temporary position performs a variety of case management duties in support of a Housing Program serving youth. Responsibilities include providing ongoing case management services and assisting with quarterly reports. Work involves helping develop casework plans that support clients in resolving economic and social functioning challenges and achieving stability or self‑sufficiency. Client needs may relate to areas such as education, afterschool activities, employment, health, grief, victimization, and substance abuse. Tasks include conducting assessments, determining eligibility for services, identifying barriers, counseling referrals, providing crisis intervention, victim assistance, completing home visits, and offering continued follow‑up. The role supports activities related to difficult cases and collaborates with advocacy programs.
Type: Long Term Temporary
Location: 18th Street and Roosevelt
Hours: Monday - Thursday 1:00 pm to 6:00 pm and Friday 12:00 pm to 5:00 pm
Duration: 6 months with possible extension
Pay: $25.75 per hour
Benefits: Available after eligibility period
DUTIES
- Monitors performance indicators to ensure unit goals are met in accordance with departmental and contractual standards.
- Serves as a liaison between clients and internal staff, City departments, property management companies, and community agencies.
- Counsels and assists youth in understanding factors contributing to their challenges and encourages use of personal and external resources.
- Assists in coordinating after-school youth activities; monitors participation and provides support.
- Maintains client files and case notes in accordance with professional and program standards.
- Supports implementation of program policies and procedures.
- Builds cooperative relationships with internal and external partners and facilitates access to services within the continuum of care.
- Writes statistical and narrative reports related to program activities, grants, or Requests for Proposal.
- Completes statistical data entry using designated databases.
- Demonstrates continuous effort to improve operations, reduce turnaround times, and streamline work processes while providing seamless customer service.
- Maintains regular and reliable attendance.
- Demonstrates high‑quality customer service, integrity, and a commitment to efficiency and responsible stewardship of resources.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Social service and workforce‑related agencies and community programs.
- Policies and regulations governing client eligibility.
- Effective interviewing techniques.
- Principles and practices of social work.
- Applicable Federal, State, and City rules and regulations.
- Local labor market and economic conditions.
Ability to:
- Maintain confidentiality of records and information.
- Communicate in the English language by phone or in person one‑on‑one.
- Comprehend written materials and make appropriate inferences.
- Produce well‑organized, clear written documents using proper grammar and structure.
- Work cooperatively with colleagues and the public.
- Work safely without posing a threat to self or others.
- Develop goals and plans to prioritize, organize, and complete work effectively.
ADDITIONAL REQUIREMENTS
- Valid fingerprint clearance card.
- Must be physically capable of safely operating a vehicle, possess a valid driver's license, maintain an acceptable driving record, and hold personal insurance.
- Background check required.
ACCEPTABLE EXPERIENCE AND TRAINING
- Two years of case management or counseling experience in a recognized social service agency and a bachelor's degree in social work, business, or a related field. Equivalent combinations of education and experience may be considered.