Cash Management Representative

Your job is more than a job

Keeping the financial heartbeat of the LCMC Health steady and in rhythm, as a Cash Management Representative, you're a vital member of the financial health team, receiving, processing and posting all payments and adjustments, ensuring payments are applied to outstanding balances, researching billing issues and communicating with patients for payment resolution. You work closely with billing, accounting, and patient services to ensure that financial transactions are properly recorded and accounted for.

But it's more than just math and money. You're ensuring resources are allocated properly for patient care and other operational needs, while also simplifying, explaining and finding financial resolution for patients during what may be a stressful time in their healthcare journey. That's why you take numbers seriously and add people skills, professional attitude, and financial integrity for a grand total of YOU. To sum it up, let's just say how much we love that about you.

Your experiences, knowledge, skills, empathy, team mentality, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this detail-oriented cash management role.

Your Everyday

• Performs daily cash posting and reconciliation of electronic and manual payments.
• Responsible for retrieving payer remits from various websites for posting.
• Knowledge and understanding of electronic system posting logic.
• Assist with evaluating payment posting opportunities for 835 and EFT / ERA processing
• Analyze paper EOB to ensure accurate posting of payments and adjustments.
• Investigates the source of unidentified payments to ensure payments are applied to appropriate accounts.
• Run and analyze balancing report to ensure accurate posting.
• Scan all cash posting documents that are required into the electronic document system.
• Provide suggestions related to process improvement as appropriate.
• Clearly identify and report balancing issues to the department supervisor.
• Understand the time constraints and deadlines associated with payment research and application and ensure that all daily goals are met.
• Executes excellent customer service and professionalism when interacting with staff
• Acts in accordance with LCMC's mission and values, while serving as a role model for ethical behavior
• Adheres to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines

The Must-Haves

Minimum:

MINIMUM QUALIFICATIONS

High school diploma or GED with 2 years of experience in a healthcare environment, particularly in healthcare billing, collections, payment processing, or denial management OR

Strong clerical or banking experience considered.

SKILLS AND ABILITIES

• Must be able to pass basic computer skills test and system level training.
• Demonstrates knowledge of:

Transaction posting and daily reconciliation processes

Must be able to analyze trends that are seen from different payors and make recommendation

• Must be able to operate with relative independence in a fast-paced environment
• Ability to exercise good organizational and time management skills.
• Attention to detail and transaction accuracy is required. Demonstrated problem-solving and inductive reasoning skills, which manifest themselves in creative solutions for operational inefficiencies
• Highly developed communication skills, successfully demonstrated in effectively working with a wide variety of people in both individual and team settings
• Analytical skills necessary to perform calculations, analyze remit codes, transfer account reconciliation, and other mathematical functions. Ability to handle multiple tasks simultaneously.
• Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change
• Demonstrates excellent leadership, conflict-resolution, and customer service skills
• Exceptional writing and communication skills
• Strong comfort level with computer systems

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.