Primary Responsibilities:
- Greet EVERY guest entering the establishment in a timely manner, with a warm, friendly and inviting demeanor
- Correctly take orders using the appropriate POS systems
- Recommend (upsell) items with every order to increase store profits
- Receive payment by cash, credit cards, Rewards app, gift card or management specified vouchers
- Issue receipts, refunds, credits, or change due to guests
- Issue and redeem gift cards, coupons or other promotional incentives
- Maintain the organization and stocking of products, and cleanliness of the Front of the House in its entirety
- Direct guest complaints to management, answer questions and provide necessary information to management
- Calculate and balance cash drawer at the end of each shift (as necessary)
- Ensure the completion and accuracy of Call-in and Online orders from point of sale to guest pick-up