Cashier & Food Service Worker - Ithaca Bakery

Position Summary:

The Food Service Worker at Ithaca Bakery does it all, from prepping ingredients and producing high-quality sandwiches and beverages to providing outstanding customer service and expediting meals in a timely fashion. They cook and prepare food according to recipes and production guidelines while adhering to food safety, food handling, and sanitation procedures. Organization, speed of service, and communication are key!

Supervision:

The Food Service Worker at Ithaca Bakery reports to the supervisor of Ithaca Bakery for daily operations and the manager of Campus Center Retail for all administrative business operations.

Responsibilities:

• Provide outstanding customer service to students, staff, faculty, and guests.
• Greet guests with a warm, friendly demeanor.
• Fulfill customer orders via Grubhub: receive orders; complete orders accurately to customer specification and with high service rate; package orders; identify ready orders for customers and ensure their receipt of order.
• Prepare hot and cold beverages according to recipes and customer specifications with swiftness and accuracy.
• Model accurate, safe, efficient, and pleasant performance expectations for student and temporary staff.
• Learn and adhere to all food preparation guidelines established by the Ithaca College Dining Services culinary leadership team.
• Prepare food per current applicable federal, state, and cultural standards, as well as guidelines and regulations to yield high-quality food service.
• Set up the kitchen and each workstation for every meal with all needed ingredients and equipment.
• Safely utilize and operate various utensils, including knives and equipment such as ovens, stoves, slicers, mixers, etc.
• Taste products, read menus, estimate food requirements, check production, and keep records to plan production accurately.
• Work with operational and culinary staff to requisition products, supplies, and equipment.
• Clean and sanitize all workstations and equipment and follow all Ithaca College and regulatory rules and procedures.
• Attend all required training sessions, including allergy, foodborne illness, and safety training.
• Develop and demonstrate a multicultural awareness and cultivate an inclusive, diverse, and respectful Ithaca College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College. Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent and one year of relevant experience related to food preparation in a restaurant or other relevant establishment.
• Excellent customer service aptitude.
• Working knowledge of food preparation.
• Food handling and food safety skills and allergen knowledge.
• Ability to adhere to all food preparation and service standards set by Ithaca College Dining Services staff.
• Capacity to read and follow written and electronic recipes.
• Strong interpersonal and communication skills and the ability to provide excellent customer service while working effectively and respectfully within a diverse and inclusive environment.
• Ability to work a flexible schedule, including nights, weekends, overtime, and some holidays.
• Demonstrate proficient knife skills and complete a cooking demonstration as part of the interview process.

Preferred Qualifications:

• Experience with GrubHub and order ticket systems.
• Barista experience.
• Additional education and experience, including collegiate/university foodservice.
• Understanding of HACCP procedures.
• ServeSafe Certification.

Work Environment:

The Food Service Worker completes work within an accessible, safe, indoor, and occasional outdoor environment. Long periods of walking, standing, bending, and carrying moderately heavy items (up to 50 pounds) may be necessary. Employees will be issued and/or required to wear slip-resistant shoes, cut gloves, and operate kitchen equipment.

This position is 40 hours per week, 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Rate: $19.00 per hour, commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental
• Generous Paid Time Off Policies
• 403B Retirement Savings Plan with Matching Employer Contribution
• EAP
• Flexible Work Plans
• Educational Benefits
• Career-Enhancing Trainings
• For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness

In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.

The position is considered to be essential during emergency situations and the incumbent is subject to being requested to report to work.