Position Summary:
The Student Accounts Cashier is responsible for providing cashiering and customer service support within the Student Accounts Office. This position serves as a primary point of contact for students, families, faculty, staff, and visitors regarding payment transactions, student account balances, payment deadlines, and general account inquiries.
The Cashier accurately processes tuition and fee payments, prepares deposits, maintains transaction records, and provides professional customer service while ensuring compliance with University policies, procedures, and cash-handling standards. The position requires strong attention to detail, accuracy, confidentiality, and the ability to communicate effectively with a diverse population.
Cashiering and Payment Processing
- Receive and process payments for tuition, fees, housing, fines, and other University charges.
- Accept payments by cash, check, money order, credit card, and approved electronic payment methods.
- Issue receipts and maintain accurate transaction records.
- Balance daily cashier transactions and reconcile receipts to system-generated reports.
- Verify payment amounts and ensure funds are properly applied to student accounts.
- Research and resolve routine payment discrepancies.
- Assist with payment plan enrollment and payment plan inquiries.
- Maintain secure handling of cash, checks, and other negotiable instruments.
Deposit Preparation and Cash Handling
- Prepare daily bank deposits in accordance with University cash-handling procedures.
- Count, verify, secure, and document all funds received.
- Maintain accountability for cash drawers and assigned funds.
- Complete daily reconciliation reports and supporting documentation.
- Follow established internal controls to ensure safeguarding of University assets.
Customer Service
- Serve as a welcoming and professional first point of contact for students, families, faculty, staff, and visitors.
- Respond to inquiries in person, by telephone, and by email.
- Provide information regarding tuition and fees, payment options, payment deadlines, refunds, and account procedures.
- Assist students in understanding account balances and payment requirements.
- Refer complex account matters to appropriate Student Accounts staff members.
- Maintain a positive, professional, and student-centered service approach.
Administrative Support
- Scan, file, and maintain payment documentation and records.
- Assist with account research and routine administrative tasks.
- Support registration periods, billing cycles, and other high-volume operational periods.
Compliance and Confidentiality
- Protect confidential student and financial information in accordance with FERPA and University policies.
- Follow all University cash-handling, internal control, and accounting procedures.
- Maintain accurate documentation for audit and compliance purposes.
- Comply with University policies and applicable federal, state, and local regulations.
Required Qualifications
- High school diploma or equivalent.
- One year of cashiering, customer service, accounting, banking, or related experience.
- Experience handling cash and processing financial transactions.
- Strong mathematical aptitude and attention to detail.
- Excellent customer service and communication skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Ability to work independently and collaboratively in a team environment.
Preferred Qualifications
- Associate degree in Business, Accounting, Finance, or related field.
- Previous experience in a college or university environment.
- Experience with student information systems, ERP systems, or payment processing systems.
- Experience in Student Accounts, Bursar, Cashiering, Financial Aid, or Business Office operations.
- Familiarity with FERPA regulations.
Knowledge, Skills, and Abilities
- Strong cash-handling and reconciliation skills.
- Ability to accurately process financial transactions.
- Strong attention to detail and organizational skills.
- Effective verbal and written communication skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Ability to maintain professionalism when working with students and families regarding financial matters.
- Strong customer service and interpersonal skills.
- Ability to learn University policies, procedures, and systems.
Physical and Work Environment Requirements
- Primarily performed in an office environment.
- Requires prolonged periods of sitting and computer use.
- Frequent interaction with students, parents, faculty, staff, and visitors.
- May require lifting deposit bags, files, or office materials up to 25 pounds.
- Additional hours may be required during registration, billing, and semester startup periods.
Equal Employment Opportunity
Fisk University is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to legally protected characteristics in accordance with applicable federal, state, and local laws.
Application Materials: Resume, Cover Letter, and Completed Employment Application.