Cashier & Student Debt Coordinator

Summary/Objective

The Cashier/Student Debt Coordinator is the primary contact for customer service on non-current student accounts and is responsible for the collection of past due tuition and fees prior to the account begin turned over to an outside collection agency. This position also assists the current student population with account questions and transactions. This position must have knowledge of collection laws and practices, billing practices, tuition/fee charges for all campuses, payment plan options and a basic understanding of financial aid.

Essential Job Duties

• Process and record payments made to student and general ledger accounts
• Assist students and parents in understanding any transactions that occur on their accounts
• Communicate with currently enrolled students and parents regarding payment of outstanding balances
• Provide customer-oriented interaction while working out payment arrangements with students
• Direct students and parents concerning payment plan options and enrollment
• Assist in all cashier functions, including balancing daily receipts, preparing bank deposits, and processing reports for accounts receivable, University Relations, and CGC office
• Actively pursue the collection of non-current student accounts and written-off student accounts
• Handle payment options related to non-current student accounts and written-off student accounts
• Communicate with former students and financially responsible individuals to resolve delinquent account questions and concerns
• Prepare monthly account reports for current students with past due balances for review by accounting supervisor, controller, and CFO
• Bill student accounts for drop/add slips, bookstore charges, vehicle fines, dorm fines, library fines, health services and graduation fees and file and maintain records for all changes
• Document all contact with students and financially responsible parties
• Place enrollment holds on student accounts and prepare hold list for review
• Maintains a working knowledge of financial aid basics and FERPA
• Set an example of a Christian lifestyle for the SBU community
• Commitment and adherence to Southwest Baptist University's Policies, Principles and Expectations

Supervisory Responsibility

None

Position Requirements

Required

• High School Diploma or equivalent
• At least one year of experience in a customer service position
• At least one year of experience in a cash handling position that includes balancing transactions, receipts, and a cash drawer
• Proficiency in ten-key
• Proficiency in the use of Microsoft Office
• Strong analytical skills with attention to detail
• Strong communication and problem-solving skills
• Strong interpersonal skills to interact with employees, students and parties external to the University in a Christ-like manner

Preferred

• Basic knowledge of financial aid
• Prior experience working with past due accounts and knowledge of collection laws and practices.
• Prior experience working in higher education in the finance office

Work Environment

Must be able to work in typical office environment.

Physical Abilities

• Ability to reach, stoop, and kneel to access file cabinets and office machinery on a daily basis
• Standing for extended periods of time from four to seven hours per day is normal.
• Ability to maintain regular, predictable attendance
• Ability to see a computer screen
• Ability to lift up to 50 pounds