Casual Patient & Family Concierge - Neurosurgery (UPMC Presbyterian/6D

Casual Patient & Family Concierge - Neurosurgery (UPMC Presbyterian/6D

Interested in starting a career in healthcare and love helping others? Join us at UPMC Presbyterian Hospital as a Casual Patient & Family Concierge (PFC on our Neurosurgery Unit 6D. This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge.

As a PFC, you'll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You'll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies-ensuring smooth, compassionate care every step of the way.

A Casual Patient & Family Concierge must complete 36 hours over a six-week period, with shifts that can be 8 or 12 hours long, scheduled for either day or evening.

Key Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

Note: This role does NOT involve clinical tasks such as bathing, mobility assistance, or administering medical care.

• High school diploma, or active enrollment in a high school/GED program, or one year of previous work experience in lieu of a diploma/GED
• Must demonstrate compassion, enthusiasm, and a strong desire to provide an exceptional experience for patients and families at all times
• Previous experience in healthcare or customer service is preferred, but not required
• Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran