About the role
Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of our largest clients in the NYC area.
In this role, you will be responsible for launching and managing the entire account, ensuring a seamless experience across multiple distinctive service lines. Your responsibilities will include building and maintaining a strong client relationship, managing the front-of-house team, keeping spending within budget, and providing regular performance updates to our client.
If you excel at balancing client satisfaction with operational efficiency, and you have a knack for communication and leadership, we’d love to hear from you.
This position requires a reliable vehicle, valid driver's license and auto insurance.
What you'll be doing
- Serve as the sole point of contact for our onsite eatery client, fostering a long-term relationship built on trust and consistent communication
- Implement and enforce best practices to streamline operational processes and maintain high standards of service.
- Ensure the client’s needs and expectations are clearly understood and met through proactive communication and follow-ups
- Lead, train and develop the front-of-house team, ensuring exceptional service delivery that aligns with Sifted’s brand values and the client’s expectations
- Helps ensure that portion sizes are standardized and maintained
- Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience and execute quality analysis and ensure compliance with food safety and sanitation
- Monitor and manage spending to ensure operations remain within the established budget for the client account
- Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement
- Coordinate special events outside of lunch such as breakfasts, afternoon snacks and happy hours and ensure catering orders are distributed and updated clearly for all departments
- Create and post the schedule for hourly FOH personnel
- Assist with management of events equipment, décor, supplies and storage spaces
- Ensure accuracy in signage for menus, ingredients and allergens
Our ideal candidate
- Proven experience in account management, client services, or a similar role, within the hospitality or food service industry
- Experience with opening corporate dining concepts and creating and implementing processes
- Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members
- Is operationally minded: exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
- Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously
- Energetic, adaptable, and capable of thriving in a fast-paced environment
- Comfortable with feedback and eager to learn and grow within the role
- Is experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack
Perks + benefits
- Compensation : starting at $90-95k per year + yearly bonus tied to goal achievement
- Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
- Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
- Monthly cell phone usage reimbursement
- Free lunch during meal service
- 100% mileage reimbursement
- Opportunities to take on larger roles within our organization + learn with a fast-growing start-up
Eligibility : This position must maintain ServSafe Food Manager certification
Work environment : This position is based in a client's office / commercial kitchen
Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time