Catering Lead

Job Description

The Catering Lead plans, organizes and executes the catering business for an Eataly location. Reports to the Retail Manager.

• Creates proposals, contracts, event orders and packages tailored to each guest's requests
• Negotiates executive partnerships to sell catering packages for breakfast, lunch, dinner and largescale events
• Oversees catering events from start to finish: books, plans and executes functions
• Executes all off-site catering for offices and VIP clients, coordinating delivery services and pickup business
• Acts as a trainer for team members on catering operations
• Communicates product and staffing needs for catering events on a daily basis
• Manages catering call-backs from orders delivered same day to ensure 100% guest satisfaction
• Handles and resolves complaints/accolades and communicates results to managers
• Ensures catering collateral is displayed and stocked in the store at all times: catering menus, catering table, business cards, etc.
• Performs other duties as required or assigned