About the roleCity Managers are the CEOS of their individual markets. In this role, you'll manage the city P&L, oversee daily operations, maintain the quality + consistency of the client experience, lead the culinary + community management teams, as well as take on strategic projects to grow your city + increase client happiness.
This position requires the ability to operate a company vehicle / cargo van.
What you'll be doing
People Management + Leadership
- Serve as the lead of the city market; be responsible for the city’s wellbeing, as well as being a mentor + guide to your team;
- Coach the Community Manager to ensure thorough host training, team happiness + development, and consistent client experiences;
- Partner with the Managing Chef to execute on-site action stations, ensure menu variety by client, and track accurate portioning + on-time delivery;
- Maintain pulse on host + kitchen staffing needs, engage in hiring process as necessary;
- Lead weekly meetings with your team to plan menus, communicate company initiatives and address city needs;
Account Management
- Manage overall client happiness; Serve as lead for client relations during monthly/quarterly meetings + during account onboarding;
- Build relationships + communicate regularly with key client contacts;
- Maintain a constant pulse on client accounts through communication with team + stakeholders; ultimately ensure client satisfaction on a daily basis;
Operations
- Directly oversee daily operations;
- Manage inventory through best practices + regular audits;
- Evaluate product on a daily basis to ensure consistent quality;
- Ensure culinary + worker safety standards and protocols are met;
- Produce + analyze expense reports, as well as weekly / monthly budgets; approve vendor transactions;
- Manage city-level data collection+ client reporting; analyze data + develop insights to direct city initiatives; conduct weekly host reporting analysis;
- Effectively implement new processes and suggest new processes as your city scales;
- Participate in weekly menu planning, HR, City Manager, and city team meetings;
Our ideal candidate
- A strong operator with 3-5 years of work experience (food and beverage experience is a plus);
- A great people manager who has led a team and loves to help people get to the next level in their career;
- Customer centric and capable of balancing several priorities;
- An analytical and structured problem solver + with strong analytical skills and capabilities;
- A demonstrated ability to multitask, prioritizing diverse responsibilities with a proven ability to meet hard deadlines;
- Loves the idea of joining a high-growth company and being part of the further development of our services, brand, and company tools;
Perks + benefits
- Compensation : starting between $80-95k per year + yearly bonus tied to goal achievement
- Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision+ dental opt-in
- 401(k) available after six months of employment
- Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
- Monthly cell phone usage reimbursement
- Free lunch during meal service
- 100% mileage reimbursement
- Opportunities to take on larger roles within our organization+ learn with a fast-growing start-up
Job Type: Full-Time Exempt
Shift: Weekdays
Eligibility : This position must maintain ServSafe Food Handler card (company-paid)
Work environment : This is a position based both in a commercial kitchen and on-site in client offices
Physical requirements : This position requires the ability to lift up to 50 lbs, the ability to stand for long periods of time, and the ability to bend, squat, and reach