Catering Sales Manager

At Mo’ Bettahs, we cherish our core values: Kuleana (Responsibility), Ho’okipa (Hospitality and Aloha), Ho’okuku (Competitiveness), Mo’omeheu (Culture), Miki’oi (Fine Craftsmanship), and Pono (Righteousness). These values embody the qualities of an ideal team player: hunger, kindness, energy, humility, and selflessness. We believe in taking responsibility for our actions, celebrating our unique Hawaiian culture, providing personable service, striving for excellence, and paying attention to detail.

A DAY IN THE LIFE

A typical day as a Catering Sales Manager for Mo' Bettahs begins with creating local connections in the restaurants and the surrounding community. You will be responsible for planning, organizing, and executing catering orders for future dates and calling customers back to ensure satisfaction. It is important to be proactive and find ways, both in and outside of the restaurants in your district, to gain new catering business. One way this is achieved is by reaching out and building relationships with local businesses.

 

 

This is the perfect role for someone who enjoys preparing quality food, working within a team, taking ownership of their responsibilities, and loves making customers experience Mo’ Bettah. 

A DAY IN THE LIFE

A typical day as a Catering Sales Manager for Mo' Bettahs begins with creating local connections in the restaurants and the surrounding community. You will be responsible for planning, organizing, and executing catering orders for future dates and calling customers back to ensure satisfaction. It is important to be proactive and find ways, both in and outside of the restaurants in your district, to gain new catering business. A big part of this role happens out in the field: knocking on doors, visiting local businesses, schools, churches, and community organizations, and introducing them to Mo' Bettahs catering. You'll build relationships face to face, follow up on leads, and turn first-time customers into loyal, repeat catering partners.

This is the perfect role for someone who enjoys preparing quality food, working within a team, taking ownership of their responsibilities, and loves making customers experience Mo' Bettah.

WHAT YOU'LL DO:

• Serve as the first point of contact for all catering inquiries for the restaurants in your district.
• Prospect for new catering business in the field by visiting local businesses, offices, schools, and organizations in person, dropping off menus and samples, and building lasting relationships.
• Develop and maintain a pipeline of new leads, and consistently follow up to convert prospects into recurring catering customers.
• Respond promptly to inbound calls, emails, and online submissions to assist guests with catering orders.
• Provide detailed information about our catering menu, pricing, and service options while embodying the Aloha spirit.
• Answer customer questions, make recommendations, and upsell catering packages when appropriate.
• Process and confirm all catering orders with accuracy, ensuring all necessary details (guest count, dietary needs, delivery/pickup times, etc.) are recorded correctly.
• Coordinate order and delivery fulfillment with your Mo' Bettahs locations.
• Communicate effectively with your general manager and the team to ensure timely preparation and delivery.
• Proactively follow up with customers to confirm details, provide updates, and ensure satisfaction.
• Maintain a catering order log and track key performance indicators such as order volume, customer feedback, new accounts, and repeat business.
• Work closely with each restaurant's leadership to optimize the catering process.
• Identify opportunities to improve efficiency and guest experience.
• Assist in resolving any issues related to catering orders, ensuring a positive outcome for the customer.