Catering Sales & Service Supervisor

DU Athletics Catering | University of Denver.

Position Title:

Location:

Position Summary:

Key Responsibilities:

Sales & Client Relations:

• Serve as the primary point of contact for catering inquiries, event requests, and client communications.
• Conduct client consultations and recommend menu, service, and event solutions.
• Prepare catering proposals, contracts, and event orders.
• Build and maintain strong relationships with Athletics staff, coaches, university departments, sponsors, donors, and external clients.
• Identify opportunities to increase catering revenue and enhance the guest experience.

Event Planning & Coordination:

• Coordinate all aspects of catering events from initial inquiry through execution and post-event follow-up.
• Create and distribute detailed event sheets and production schedules.
• Confirm event logistics, including timelines, room setups, staffing requirements, and special requests.
• Ensure accurate communication between sales, culinary, operations, and athletics stakeholders.

Service & Operations:

• Supervise front-of-house catering staff during events.
• Assist with staffing plans, scheduling, and labor management.
• Monitor service standards and ensure exceptional hospitality throughout each event.
• Resolve guest concerns in a professional and timely manner.
• Support game day hospitality, premium seating events, donor functions, recruiting events, team meals, and special athletic events.

Financial & Administrative Responsibilities:

• Ensure accurate event billing and invoicing.
• Maintain catering software, event documentation, and client records.
• Monitor food, labor, and supply costs to support departmental financial goals.
• Assist with monthly reporting and operational metrics.

Qualifications:

Required:

• Associate's degree or equivalent hospitality experience.
• 2+ years of experience in catering, event management, hospitality, food service, or sales.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to work evenings, weekends, holidays, and athletic event schedules as needed.
• Valid driver's license.