CCaaS Developer (Google GECX)

Role : Senior CCaaS Developer (Google GECX)

Location : Louisville KY (can try remote as well)

Salary: 120K (Including QPLC)

Rate: $55/hr

Position Summary

Responsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite.

Responsibilities

• Build Dialogflow CX virtual agents.
• Configure CCAI solutions.
• Develop Agent Assist functionality.
• Implement knowledge connectors and integrations.
• Create conversational workflows.
• Integrate with healthcare applications and APIs.
• Support testing and production deployment.

Required Skills

• 5+ years of application development experience.
• 2+ years of Google Contact Center/CCAI experience.
• Expertise in:

o Dialogflow CX

o Google Agent Assist

o Vertex AI

o Google Cloud Services

o REST APIs

• Java, Python, or Node.js.

Preferred Skills

• Contact Center migration experience.
• Healthcare payer experience.
• Conversational AI and Generative AI implementation experience.

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