CCTV / Video Surveillance Systems Analyst

New York, NY

$22–$25 Per Hour
Contractor
Instant Apply

Today

Job Description

The Operations Support Analyst will support the reliability, security, and operational effectiveness of remote monitoring systems, video surveillance technology, and security infrastructure. This role bridges technology and field operations by coordinating cross-functional teams, tracking project progress, supporting technology integration, and preparing technical documentation and executive-level reports.

The ideal candidate will have strong analytical, communication, documentation, and project coordination skills, along with the ability to work with technical teams, operational stakeholders, and external vendors to support security technology initiatives.

Job Responsibilities

Technology Improvement & Integration

Identify opportunities to improve processes, system reliability, and the performance of remote monitoring and security systems.
Support the evaluation and implementation of emerging technologies, including video analytics and AI-driven monitoring solutions.
Assist with pilot projects, proof-of-concept initiatives, and the integration of new technologies into existing operational environments.
Track technology upgrades and initiatives designed to enhance monitoring capabilities and incident management.

Program & Stakeholder Coordination

Coordinate with IT, security, operations, field teams, and external vendors to support security technology programs.
Monitor project activities, milestones, deliverables, and timelines to ensure alignment with departmental objectives.
Support project managers with planning, task tracking, scope development, and day-to-day project activities.
Facilitate meetings and discussions with internal and external stakeholders to resolve issues and maintain project progress.

Technical Support & Troubleshooting

Coordinate with technical personnel, field teams, and end users to investigate and resolve system-related issues.
Assist with troubleshooting remote monitoring, video surveillance, and related technology systems.
Escalate complex technical issues to IT, network, cybersecurity, or vendor teams as appropriate.
Maintain clear documentation of issues, troubleshooting activities, testing results, and resolutions.

Numbers & Facts

Location	New York, NY
Job Type	Contractor
Salary	$22–$25 Per Hour

Qualifications

Three years of formal education beyond high school or a minimum of two years of relevant work experience.
Experience supporting project coordination, program management, technical operations, or systems-related initiatives.
Strong organizational skills, including the ability to track tasks, milestones, deliverables, and project schedules.
Excellent written and verbal communication skills, with the ability to explain technical information to non-technical stakeholders.
Strong analytical and problem-solving abilities, including the ability to review operational data, system logs, performance metrics, and incident information.
Experience preparing technical documentation, process flows, project reports, presentations, or incident summaries.
Ability to collaborate effectively with multidisciplinary teams, technical personnel, operational stakeholders, and external vendors.
Ability to support departmental presentations and track initiatives involving drone programs, deployable camera systems, and other security technology projects.

Skills

Analysis Skillsunmatched
CCTVunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Documentationunmatched
Operational Auditunmatched
Operational Supportunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Project Trackingunmatched
Project/Program Coordinationunmatched
RMONunmatched
Security Infrastructureunmatched
Surveillanceunmatched
Systems Analysisunmatched
Team Playerunmatched
Technical Operationsunmatched
Technical Supportunmatched
Technical Writingunmatched

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