CD Team Supervisor

Job Summary:

The CD Team Supervisor oversees the day-to-day operations of the Investment Operations Associates on the CD Team. The position ensures that CD set-ups, CD paperwork, closeout wires, and related data are processed accurately and on time, and serves as the primary escalation point for the team's bank and broker relationships.

Duties/Responsibilities

Team leadership

• Oversee the CD Team's Investment Operations Associates in their daily activities, assigning and balancing workloads.
• Participate in recruiting, interviewing, and hiring new staff as turnover or growth occurs.
• Serve as primary trainer for new associates; develop and maintain training materials with management.
• Provide ongoing guidance and coaching, and complete annual performance evaluations.
• Coordinate team schedules and coverage for vacation, sick, and personal days.

CD operations oversight

• Review associates' work to ensure timeliness and accuracy, including new CD paperwork, CD confirmations, and CD closeout wire instructions.
• Monitor funds received on CD maturities and closeouts; ensure any differences are researched, approved, and documented.
• Oversee new account set-up and the accuracy of data entered into firm systems, including data stewardship for source data used across the firm.
• Ensure beginning-of-month and end-of-month tasks are completed accurately and on schedule.
• Process CDs directly only as necessary, such as during peak volume or staff absences, while keeping supervision as the primary focus.

Relationships and issue resolution

• Serve as the escalation point for bank and broker relationships on CD set-ups, paperwork, and closeouts.
• Resolve processing exceptions and issues in cooperation with analysts, client services, and management.

Controls and procedures

• Develop and maintain written CD Team procedures, with at least an annual review.
• Maintain recordkeeping and filing standards so records are complete and accurate.
• Identify process improvements and automation opportunities to reduce manual work and errors.
• Perform special projects as needed and assigned.

Relationships and issue resolution

• Serve as the escalation point for bank and broker relationships on CD set-ups, paperwork, and closeouts.
• Resolve processing exceptions and issues in cooperation with analysts, client services, and management.

Controls and procedures

• Develop and maintain written CD Team procedures, with at least an annual review.
• Maintain recordkeeping and filing standards so records are complete and accurate.
• Identify process improvements and automation opportunities to reduce manual work and errors.
• Perform special projects as needed and assigned.

Required Skills/Abilities

• Ability to work effectively with employees of all levels within the company.
• Accuracy and strong attention to detail in a hands-on, fast-paced, deadline-driven environment.
• Ability to handle multiple tasks and prioritize appropriately for self and team.
• Proficient in Outlook and Excel.
• Strong oral and written communication skills, including with external bank and broker contacts.
• Ability to work closely with investment operations associates, analysts, and management.
• Ability to evaluate problems as they occur daily and resolve them in cooperation with co-workers.
• Sound judgment on exceptions, approvals, and when to escalate.
• Comfortable providing feedback (positive and negative).

Education and Experience

• 4-year Bachelor's degree required, preferably in Accounting, Finance, or a related field.
• 3+ years of experience in investment operations, banking, or a related financial operations role.
• Experience with certificates of deposit (CDs), wire processing, or bank operations strongly preferred.
• Prior supervisory or team lead experience required.
• Knowledge of financial markets and the mutual fund industry preferred.

Physical Requirements

Must be able to work at a computer for long periods of time. Lift up to 15 lbs.