Cellular Therapies Coordinator

Help Shape the Future of Cancer Care. Are you passionate about coordinating complex, life-changing treatments and making a meaningful impact on patients' lives? Join our innovative oncology team as a Cellular Therapies Coordinator, where you'll play a vital role in guiding patients through advanced cellular therapy treatments. In this highly specialized position, you'll collaborate with physicians, nurses, laboratories, and patients to ensure seamless care delivery while supporting groundbreaking therapies that are transforming cancer treatment. If you thrive in a fast-paced environment, excel at managing details, and are dedicated to exceptional patient care, we invite you to be part of our mission to bring hope and healing to every patient we serve. Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members. As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family. The Cellular Therapy Coordinator serves as the primary clinical liaison and navigator for patients undergoing cellular therapy in the outpatient community oncology setting. This role coordinates care across the continuum to include referral, eligibility evaluation, treatment planning, coordination of product collection and manufacturing, infusion, toxicity monitoring, and post-treatment follow-up. The coordinator collaborates closely with physicians, advanced practice providers, nursing, pharmacy, quality management, financialcounseling, research, and external apheresis and manufacturing centers ensuring safe, timely, and seamless patient care. Job Duties / Responsibilities: Patient Coordination and Navigation Serve as the primary point of contact for patients and caregivers throughout the cellular therapy journey. Coordinate referrals and facilitate timely evaluation and treatment initiation. Provide education regarding cellular therapies, expected side effects, and treatment timelines. Ensure informed consent and patient readiness are completed before treatment. Coordinate appointments, diagnostics, laboratory studies, and consultations. Facilitate communication among patients, providers, caregivers, and external institutions. Clinical Coordination Collaborate with physicians and APPs to develop individualized treatment plans. Coordinate leukapheresis, product manufacturing, lymphodepleting chemotherapy, infusion, and follow-up care. Monitor treatment timelines and maintain product manufacturing schedules. Assist with management and triage of toxicities, including cytokine release syndrome (CRS) and immune effector cell-associated neurotoxicity syndrome (ICANS), in collaboration with providers. Ensure adherence to REMS requirements and manufacturer guidelines. Oversee inventory for the program. Regulatory and Quality Responsibilities Maintain compliance with FACT, FDA, and institutional standards, as applicable. Support accreditation activities, audits, and quality improvement initiatives. Track key performance indicators and patient outcomes. Maintain accurate documentation and data collection required for regulatory reporting. Participate in development and maintenance of policies, procedures, and clinical pathways. Multidisciplinary Collaboration Collaborate with pharmacy, infusion nursing, laboratory, financial counseling, social work, rehabilitation, and supportive care teams. Coordinate transitions between inpatient and outpatient settings. Participate in multidisciplinary conferences and case reviews. Serve as a resource for staff education and competency development regarding cellular therapies. Work closely with Clinical Educator on inpatient and outpatient staff education. Patient Education and Support Educate patients and caregivers regarding: o CAR-T and other cellular therapies. o Treatment schedules and caregiver requirements. o Infection prevention and supportive care. o Recognition and reporting of adverse effects. o Emergency precautions and follow-up requirements. Provide ongoing support and reinforce education throughout treatment. Program Development Assist in developing and expanding cellular therapy services, including future therapies. Participate in process improvement initiatives aimed at enhancing patient experience and operational efficiency.