Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. **JOB RESPONSIBILITIES** **Financial Management** + Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals + Accountable for monitoring and achieving annual financial goals + Approve expenditures and invoices including overtime **Operations** + Manage the daily activities ensuring on-time services + Assure the location’s operating practices comply with applicable federal and state regulations and Company policies + Establish location goals and priorities + Effectively present and communicate Company and Market strategies, values, and goals to staff + Manage frontline supervisor’s responsibilities, expectations, and accountabilities + Collaborate with local Management for resource sharing, ideas, and business or operational enhancements + Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements + Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture **People Development** + Develop a strong, trusting, and reliable team + Understand team members’ career aspirations and provide assignments to develop skills and or close gaps + Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration + Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations + Collaborate with Human Resources and Market Leadership for recruiting and retention **Other** + Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company + Develop and or implement plans to improve customer satisfaction index and on-line community reviews **MINIMUM REQUIREMENTS** **Education** + High school diploma or equivalent + Technical schooling diploma or Mortuary Science preferred + Cemetery License needed or able to obtain one **Experience** + Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities + Minimum (2) years of experience managing people or projects + Budgeting and expense control experience strongly preferred **Knowledge, Skills and Abilities** + Ability to work evenings and weekends + Financial and business acumen + Proficient in MS Office suite + Excellent customer service skills + Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers **Pay:** + $70,664 - $89,232 yearly based on experience **Benefits** : + Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Postal Code: 92705 Category (Portal Searching): Operations Job Location: US-CA - Santa Ana Job Profile ID: F00273 Time Type: Full time Location Name: Fairhaven Memorial Park Mortuary Crematory and Flower Shop