Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.
Responsibilities
Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics
Supervise, evaluate, and execute performance evaluations of non-provider staff
Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
Ensure staff compliance with company policies and procedures and state and federal rules and regulations
Ensure employees are adequately trained to perform assigned duties safely and correctly.
Monitor clinic activity and patient flow to ensure efficient and effective patient care
Lead and organize staff meetings, daily huddles, and in-service programs
Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
Ensure compliance with front office procedures and accuracy of financial transactions
Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
Monitor various key performance indicators and put programs in place for continual improvement
Other duties and responsibilities as assigned.
Other Duties and Responsibilities
Participate in team meetings with other clinic managers
Participate in special projects as needed
Qualifications
Bachelor’s degree preferred
Medical office experience required.
A minimum of two years' experience working in a supervisory role in a medical office preferred
Computer proficiency
Demonstrated skills in written, verbal, and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred
Numbers & Facts
Location
Freehold, NJ
Job Type
Full-time
Skills
Computer Skillsunmatched
Continuous Improvementunmatched
Corporate Policiesunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Federal Laws and Regulationsunmatched
Financial Transactionsunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Maintain Complianceunmatched
Medical Assistanceunmatched
Medical Officeunmatched
Medical Office Administrationunmatched
Medical Productsunmatched
OSHAunmatched
Occupational Healthunmatched
Onboardingunmatched
Operations Managementunmatched
Patient Careunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Performance Reviewsunmatched
Plan Meetingsunmatched
Presentation/Verbal Skillsunmatched
Primary Careunmatched
Property Maintenanceunmatched
Quality of Careunmatched
Radiographyunmatched
Regulatory Complianceunmatched
Revenue Managementunmatched
Small Businessunmatched
State Laws and Regulationsunmatched
Training/Teachingunmatched
Urgent Careunmatched
Worker's Compensationunmatched
Writing Skillsunmatched
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