AFC Urgent Care Lyndhurst is an established, owner-operated urgent care center open 7 days a week, 365 days a year. Our Center Manager of 10+ years is moving on, and we’re looking for an experienced leader to take the reins. You’ll have a paid, structured handoff with our current manager, so you won’t be starting from scratch.
You’ll run day-to-day operations, lead our non-provider team, and partner with our Medical Director and ownership to deliver fast, high-quality care and keep the center growing. As a multi-site operator, we see this as a role with room to grow into broader operations leadership for the right person.
What you’ll do
- Lead, schedule, and develop the non-provider team: front desk, medical assistants, and radiology techs
- Recruit, hire, onboard, and run performance reviews
- Partner with the Medical Director to make sure care follows clinical protocols and quality standards
- Own patient flow and the patient experience: wait times, online reviews, and resolving patient concerns
- Make sure every visit is charted and charged accurately, and work with our billing partner on unbilled visits and denials
- Oversee front-desk payment collection, end-of-day closeout, and cash handling
- Maintain the facility and manage inventory of medical, lab, and janitorial supplies
- Keep the center compliant with company policy and state and federal regulations
- Run daily huddles, staff meetings, and in-service training
- Track key metrics (visit volume, patients per day, collections, reviews) and drive improvement with ownership
What we’re looking for
- 2+ years supervising staff in urgent care, primary care, or a medical practice (urgent care strongly preferred)
- Working knowledge of insurance, billing, and charge capture
- Experience with Experity or another EMR/practice management system; familiarity with online check-in tools like Solv a plus
- Strong communicator who stays calm and patient-focused on busy days
- Availability for some weekend and holiday coverage
- Bachelor’s degree preferred; CMM or CMPE a plus
- Bilingual English/Spanish a plus
What we offer
- $30–$40/hour, based on experience, plus performance bonus
- Health and dental insurance
- Paid time off
- Retirement plan 401k match
- Employee referral bonuses
- Growth opportunity with a multi-site operator
- A small-business team where you work directly with ownership, with no corporate layers
About AFC American Family Care (AFC) is one of the largest urgent care networks in the U.S. Each center offers walk-in and book-ahead visits seven days a week, with an onsite lab and X-ray. AFC Urgent Care Lyndhurst is an independently owned and operated franchise location.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.