Center Director

SUMMIT, NJ

Today

Job Description

Business Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

Drives financial performance and productivity for all operational aspects of the center
Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
Hires outstanding talent and ensures center is fully staffed with high performing teachers
Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
Forecasts future enrollment based on annual graduation
Processes payroll, ensuring the accuracy of timekeeping systems
Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
Manages all vendor relationships- organizes facilities maintenance and technology support
Ensures parent billings, account receivables and collections are accurate and precise
In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

Executes marketing brand campaigns within the center and implements local marketing activities.
Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
Effectively uses social media channels for parent engagement and retention
Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
Has a strong understanding of the childcare offerings within the community
Maintains the lead tracking portal and customer database
Coordinates the registration process and maintains customer and employee information in center systems
Responsible for communications to families (i.e. billing, newsletters)
Plans and manages budget for “parent pleasers”

Qualifications:

3+ years' experience in retail/store management - cross-industry experience is welcome
Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
Ability to leverage data to understand the business and make decisions
Bachelor's degree preferred

Numbers & Facts

Location

SUMMIT, NJ

Skills

Accounts Receivableunmatched
Analysis Skillsunmatched
Billingunmatched
Budget Managementunmatched
Business Operationsunmatched
Business Skillsunmatched
Childcareunmatched
Community Relationsunmatched
Credit and Collectionsunmatched
Customer Relationsunmatched
Develop and Maintain Customersunmatched
Facilities and Maintenanceunmatched
Financial Operationsunmatched
Forecastingunmatched
Information Technology & Information Systemsunmatched
Inventory Managementunmatched
Leadershipunmatched
Marketingunmatched
Marketing Campaignunmatched
Newsletterunmatched
Payroll Administrationunmatched
Process Managementunmatched
Profit & Loss Statementsunmatched
Project Trackingunmatched
Retail Managementunmatched
Salesunmatched
Social Mediaunmatched
Supplier Relationship Management (SRM)unmatched
Technical Supportunmatched
Time Management Softwareunmatched
Vendor/Supplier Relationsunmatched
Web Site Monitoringunmatched

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