Center Operations Program Manager I Or II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing all aspects of a program and corresponding projects. Implements initiatives that support alignment with organizational goals and strategic planning. Leads the communication and collaboration with stakeholders. Develops the program schedule, budget, and various program and project plan details. Analyzes data, prepares reports, and provides regular updates to program leadership. Identifies and escalates issues and risks and recommends solutions. Leads and provides guidance and support to other administrative team members.

Does this position require Patient Care?No

Essential Functions

• Leads program and project teams and coordinates and delegates cross-project initiatives.
• Conducts research, manages and analyzes data in systems, and develops reports and presentations to support programs.
• Identify potential risks, issues, and challenges associated with programs and develop mitigation strategies to minimize impact.
• Monitor program progress and proactively address deviations from plans, timelines, or budgets.
• Manages the program budget, ensuring responsible allocation of resources and adherence to financial guidelines.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Experience

Program Management Experience 2-3 years required

Knowledge, Skills and Abilities

• Strong leadership and project management skills, with the ability to effectively coordinate and delegate tasks, manage timelines, and drive results.
• Excellent interpersonal and communication skills, with the ability to engage and collaborate with medical professionals, faculty, and staff at all levels.

Additional Job Details (if applicable)

The Massachusetts General Hospital Center for Optimal Aging and Serious Illness (CASI) Research is seeking a highly organized and motivated Program Manager (PM) to lead the day-to-day operations of multiple research center programs and operational priorities. This individual will play a critical role in ensuring successful execution of multiple small to medium-scale research and education related program and initiatives.

Ideal candidates must be self-starters who are highly motivated, exceptionally organized, and able to take ownership of complex work with limited supervision. They should demonstrate excellent interpersonal skills, strong attention to detail, the ability to manage multiple competing priorities and deadlines, and a clear track record of driving projects forward to successful outcomes.

Candidate requirements:

• Candidates with prior research or education-related program/project management experience are required.
• Candidates with strong interpersonal skills and marketing/written and verbal communication skills are required.

Encouraged to Apply:

• Candidates with prior experience with serious illness, supporting older adults and other vulnerable and minoritized populations, family caregivers and diverse groups are encouraged to apply.
• Candidates with Spanish language fluency (written and/or spoken) are encouraged to apply.

Key Responsibilities:

Center Operations

• Build and maintain program management systems for task tracking, documentation, and communication, with guidance from Center Manager and Center Director.
• Develop streamlined processes for ongoing Center operation and strategic initiatives.
• Track implementation facilitators, barriers, and lessons learned to support continuous improvement and high-quality execution.

Program/Project(s) Oversight & Implementation

• Drive overall program/projects management, including timelines, budgets, milestones, and deliverables, data capture, monitoring, tracking and reporting with a strong commitment to excellence and accountability.
• Coordinate site engagement across multiple health systems and clinical practices, proactively anticipating needs and removing barriers.
• Lead team and stakeholder coordination.
• Facilitate clear, timely communication across multidisciplinary teams, including center/program leadership, collaborating investigators, physician, and clinicians, program champions, community partners, and stakeholders.
• Support community outreach program and events, professional development events, program team meetings, and stakeholder engagement activities with careful preparation and follow-through.
• Partner closely with Center Directors and Senior Administrative Managers to ensure high-quality, on-time deliverables for clinical sites and funders.

Reporting & Communication

• Draft and coordinate Center impact reports, program progress reports, program deliverables and/or presentations that meet a high standard for accuracy and professionalism.
• Advance dissemination efforts, including Center website, social media accounts, and public-facing materials such as written or interactive presentations for impact reporting and philanthropic fundraising,

Preferred Qualifications:

• Hold a Master's Degree in Health-related field such as Public Health, Healthcare Administration Health Communication, Health Services Research, or a related field.
• Bring 2-5 years of relevant experience managing medium-scale projects.
• Demonstrate the ability to manage multiple projects, balance competing priorities, and consistently go above and beyond to deliver excellent results.
• Communicate with exceptional organization, clarity, professionalism, and interpersonal skill.
• Candidates with Spanish language fluency (written and/or spoken) are strongly encouraged to apply.

Preferred Experience:

• Apply experience with healthcare studies, education initiatives, and research or evaluation methods.
• Engage multiple stakeholder advisory and/or interest groups with professionalism, responsiveness, and follow-through.
• Use communication and marketing tools such as Canva, Adobe InDesign, Constant Contact, and Microsoft Exchange Distribution Lists.
• Use project and/or research management tools, including Airtable, REDCap, Smartsheets, Zoom, and Microsoft Teams.
• Use (or be willing to learn) website design tools such as WordPress Engine, Wix, or equivalent.

Remote Type

Hybrid

Work Location

125 Nashua Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$63,648.00 - $92,570.40/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.