Central Billing Supervisor

About Discovery Senior Living

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 395 communities and over 35,000 homes in nearly 40 states, and 25,000 dedicated employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks as the largest U.S. senior living operator.

1. Discovery Senior Living is hiring a Central Billing Supervisor to join our team in Dallas, TX. 
2. This is a full-time, in-person position scheduled from 8:00 AM to 5:00 PM. 4 days office / 1 day home

POSITION SUMMARY

This position will be responsible for coordination and management of the centralized billing system for Discovery Senior Living managed communities. Responsible for generating resident billing in a timely and accurate manner.   Supervises billing team members.  This position will be based in Dallas TX.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

• Establishes and implements policies, procedures and tracking systems for resident billing.
• Oversees the day-to-day functions of the billing department which consists of monitoring team members, accuracy of charge submission and processing.
• Review and update existing standards, policies and processes to create an environment of continuous improvement in order to promote more effective collection of the company’s accounts receivable.
• Develops and instituting a team quality assurance program including quantitative performance measurements, specifically, KPI’s.
• Prepares and submits reports to management upon request.
• Determines staff levels to meet work volume demands.
• Maintains, organizes and updates resident financial files, billing documents, reports, remittance statements and other pertinent data related to the billing and collection functions of the business office.
• Communicates and works in cooperation with Communities leaders, Regional Directors of Operations and Sales.
• Coordinate the billing implementation of new acquired communities.

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and recommending disciplining when necessary if set goals are not met.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor’s Degree in Finance or Accounting
• Five years’ experience preferred.

Knowledge, Skills and Abilities:

• Language Ability:
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Mathematical Skills:
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Computer Skills:
  • Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet. Ability to use accounting software
• Cognitive Demands:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Competencies:
  • Must demonstrate an interest in working with a senior population
  • Displays a courteous and friendly manner when interacting with guests, residents and staff
  • Supports organization's goals and values
  • Balances team and individual responsibilities
  • Responds promptly to community needs. Responds to requests for service and assistance
  • Must be detail oriented and complete tasks accurately

Environmental Adaptability

• Works primarily indoors in a climate-controlled setting

Physical Requirments

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.