Central Estimating Coordinator (CEC)
Position Type: Full-Time
About the Role
We are seeking a highly organized and detail-oriented Central Estimating Coordinator (CEC) to join our Central Estimating and Project Management team. This position plays a critical role in keeping projects moving efficiently by managing job intake, coordinating schedules, maintaining accurate documentation, and ensuring every project file is complete and ready for the estimating process.
The CEC serves as the central communication and coordination point between customers, Project Managers, Estimators, insurance carriers, third-party administrators (TPAs), and internal departments. This role is ideal for someone who enjoys organization, problem-solving, multitasking, and being the person who keeps everything on track behind the scenes.
What You’ll Do
Job Intake & File Management
- Receive, review, and process new job assignments from multiple sources, including carriers, TPAs, referral partners, and customers.
- Create and maintain accurate project files in RMS, the company’s system of record.
- Verify all required information is collected before projects move through the workflow.
- Identify insurance carrier, TPA, and program-specific requirements.
Customer Communication & Scheduling
- Provide timely and professional communication with customers.
- Coordinate inspections and appointments with decision-makers.
- Confirm site access requirements, scheduling details, and special instructions.
- Maintain accurate communication records and updates.
Documentation & Compliance Coordination
- Maintain organized and complete project documentation.
- Upload and manage required documents, photos, forms, authorizations, and correspondence.
- Ensure job files meet company, carrier, and program requirements.
- Maintain accurate notes and audit-ready records throughout the project lifecycle.
Estimating Workflow Support
- Review files to confirm they are complete and ready for estimating.
- Coordinate workflow between Project Managers and Estimators.
- Track estimate status, supplements, revisions, approvals, and updates.
- Identify delays or missing information and escalate when needed.
Workflow Tracking
- Monitor project progress from assignment through completion.
- Help identify workflow bottlenecks and support operational efficiency.
- Track key milestones, documentation status, approvals, and communication updates.
What We’re Looking For
The ideal candidate is someone who is:
- Highly organized with strong attention to detail.
- Able to manage multiple priorities in a fast-paced environment.
- Comfortable communicating with customers, team members, and external partners.
- Proactive and able to identify missing information or potential delays.
- Reliable, accountable, and committed to accurate documentation.
- A strong team player who enjoys supporting operations.
Qualifications
- Previous experience in administrative coordination in the restoration industry, project coordination, insurance, restoration, construction, estimating support, or a related field preferred.
- Strong computer skills and ability to learn job management systems.
- Excellent written and verbal communication skills.
- Ability to follow processes, meet deadlines, and maintain accuracy.
- Experience with RMS, restoration software, insurance programs, or TPA platforms is a plus.
Key Skills for Success
Organization & time management
Strong communication skills
Attention to detail
Customer service mindset
Problem-solving ability
Documentation accuracy
Process and compliance focus
Ability to work with multiple departments
Important Role Clarification
Your success comes from ensuring the right information gets to the right people at the right time — helping our Project Managers and Estimators operate efficiently and deliver excellent customer service.
Why Join Our Team?
You will be a key part of a collaborative operations team where your organization, communication, and attention to detail directly impact project success. If you enjoy being the person who creates structure, keeps processes moving, and supports a team toward a common goal, this role is a great fit.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results