Direct technicians in the areas of workflow, scheduling, accuracy and the dispensing process. Ensure the highest quality and accuracy in delivering patient prescriptions is maintained throughout the customer experience and interaction with the pharmacy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety,
Minimum
Bachelor's Degree pharmacy degree, plus 2 years of experience in customer service delivery or equivalent combination of education and experience
Licensed pharmacist
Proficient with Microsoft Office
Familiar with industry/technical terms and processes
Ability to organize and prioritize a variety of tasks/projects
Proven leadership experience
Desired
Store pharmacy experience
Perform and oversee the dispensing process and associated record-keeping activities
Assist in troubleshooting and resolving customer/store complaints, including appropriate applicable documentation
Assist in managing inventory and drug file maintenance
Participate in periodic review and update of policies and procedures
Communicate with the Central Fill general manager, Central Fill pharmacy manager and system administrator regarding any operational issues, suggestions and/or repairs
Participate in the orientation and training of new pharmacists and associates
Provide leadership and direction to supervisors, leads and customer service representatives
Ensure patient information is handled in a HIPAA compliant manner
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
May be required to obtain pharmacist licensure in additional states based on business need and regulatory requirements
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Perform and oversee the dispensing process and associated record-keeping activities
Assist in troubleshooting and resolving customer/store complaints, including appropriate applicable documentation
Assist in managing inventory and drug file maintenance
Participate in periodic review and update of policies and procedures
Communicate with the Central Fill general manager, Central Fill pharmacy manager and system administrator regarding any operational issues, suggestions and/or repairs
Participate in the orientation and training of new pharmacists and associates
Provide leadership and direction to supervisors, leads and customer service representatives
Ensure patient information is handled in a HIPAA compliant manner
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
May be required to obtain pharmacist licensure in additional states based on business need and regulatory requirements
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Numbers & Facts
Location
Cleveland, TN
Skills
Customer Experienceunmatched
Customer Support/Serviceunmatched
Diversityunmatched
Documentationunmatched
Establish Prioritiesunmatched
File Maintenanceunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Identify Issuesunmatched
Inventory Managementunmatched
Leadershipunmatched
Medical Recordsunmatched
Microsoft Officeunmatched
People Managementunmatched
Performance Analysisunmatched
Performance Reviewsunmatched
Pharmacyunmatched
Prescription Drugsunmatched
Record Keepingunmatched
Regulatory Requirementsunmatched
Resolve Customer Issuesunmatched
Service Deliveryunmatched
Systems Administration/Managementunmatched
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