Central Scheduler

Key Responsibilities:

• Interact with all patients, providers and co-workers in a professional manner.
• Utilize a multiline phone system and answer all incoming calls in a timely manner.
• Assess callers need to determine appropriate action and act or direct accordingly.
• Prepare accurate and thorough messages within the electronic medical record system (EMR) and route appropriately in a timely manner.
• Schedule appointments accurately according to physician’s scheduling template.
• Obtain all new patient information required for accurate scheduling.
• Notify patients of changes in scheduled appointments in a timely and accurate manner.
• Logs into NCIR and prints shot records when requested by patient.
• Maintain thorough knowledge of insurance plans BWC currently participates in.
• Verify and update all demographic and insurance information with all patients at time appointment is scheduled.     
• Communicate to patient payment expectations per BWC financial policy at time appointment is given.
• Maintain area and telephone coverage at all times, coordinating breaks and lunches with other staff in assigned areas.
• Follow all BWC protocols and procedures.
• Maintains HIPAA and OSHA compliance.
• Perform other duties as assigned.

Key Qualifications:

• Excellent customer service and communication skills
• Strong telephone etiquette and professionalism
• Ability to manage multiple tasks in a fast-paced environment
• High attention to detail and accuracy
• Experience with EMR systems preferred