Central Services Specialist Job Summary The Central Services Specialist is responsible for providing centralized administrative, operational, and customer support services to ensure efficient departmental and organizational operations. This role coordinates answering phone calls, returning messages, maintaining records, processes referrals and medical records, supports internal customers, and assists with workflow management while ensuring compliance with organizational policies and procedures. Essential Duties and Responsibilities - Serve as the primary point of contact for internal and external service inquiries.
- Process, track, and complete service requests accurately and within established timelines.
- Maintain and update databases, records, files, and documentation.
- Coordinate phones, scheduling, medical records, and referrals.
- Monitor workflows and identify opportunities to improve efficiency and service delivery.
- Prepare reports, correspondence, and operational documentation.
- Assist in developing and maintaining standard operating procedures.
- Support departmental audits, compliance activities, and quality assurance initiatives.
- Collaborate with cross-functional teams to resolve issues and meet customer needs.
- Provide exceptional customer service while handling sensitive or confidential information.
- Ensure adherence to organizational policies, regulatory requirements, and safety standards.
- Participate in all assigned trainings.
- All other duties as assigned.
Required Qualifications - High school diploma or GED required; associate or bachelor’s degree preferred.
- 2+ years of administrative, customer service, operations, or centralized services experience preferred.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently and collaboratively within a team.
Preferred Qualifications - Experience with enterprise resource planning (ERP) systems, service management platforms, or department-specific software.
- Knowledge of records management and document control practices.
- Experience supporting multiple departments or locations.
- Spanish speaking skills
Key Competencies - Customer Service Excellence
- Organization and Planning
- Attention to Detail
- Communication Skills
- Team Collaboration
- Data Entry and Record Management
- Process Improvement
- Problem Solving
- Time Management
- Confidentiality and Professionalism
Physical Requirements - Prolonged periods of sitting and computer work.
- Occasional lifting of materials up to 25 pounds.
- Ability to move throughout the facility as needed.
- Transportation and valid Florida driver’s license
- Physically able to work in a fast-paced environment
Work Environment - Office healthcare setting
- Standard business hours with occasional overtime based on operational needs.
- Working with patients from all walks of life, some who are homeless, have mental health and substance use disorders, as well as a history of incarceration.
Patient, resident, guest and internal customer focus The Central Services Specialist is sensitive to cultural, spiritual and practical needs of patients, residents, families, guests and staff members in all interactions. He/she provides positive feedback and comments about the quality of work and effort that have been offered by patients, residents, families and coworkers, and adjusts priorities and schedules to meet specific customer needs. The Nurse Practitioner reports and/or corrects problems related to safety, cleanliness and comfort of residents, patients and work areas, and follows Universal Precautions and Infection Control techniques. The position demonstrates an understanding of their role in facility safety plans and procedures related to fire, weather and other disasters.
|